Job Description

Position: Technical Support Representative (TSP), (open to Expats/Foreigner that possess N1-N2 JLPT/Native Japanese). Workspace: Work from Site (Q Sentral orKLsentral) Salary: BasicRM 7000 - RM 7500 + Lanaguage Allowance(Fixed)RM500 + KPI RM200 Hours of Operation: Rotational Shift (45 hrs a week including weekends and PH) Working Hours: Mon - Fri / Tues - Sat 9am-6pm, 5 working days 2 off days (Japan Standard Time) The Client: a leading company that provides website building and hosting services for millions of customers around the world. The role: As a TSP support agent, you will be part of a team that assist customers with their questions and issues via email via system knowledge and customer service skills to provide solutions and guidance to the users, as well as to represent the The Client brand in a positive and professional manner. Meeting the expected criteria, productivity, and customer satisfaction targets, and to stay updated on the latest product features and improvements. May be tasked withacting TL roles to: Assistand supervise production staff in compliance with company standards of conduct and local HR compliance regulations including Payroll and Hours Management, Coaching & Development, Process and Policy Adherence Ensuringproficient training, professional development, and employee engagement is sustained in order to prepare, grow and retain employees. Managingoperational performance to meet Key Performance Indicators\' (KPIs) and Service Level Agreements by providing optimum quality & service. Interpreting and analyzingvarious reports and statistical data to measure production levels and identify root causes for underperforming areas. Skills: Excellent language skills, especially written, in the requested languages (fluent speakers in the requested language + English proficiency) Open availability to work a 45-hour work week that spans weekends and holidays as our customers need us. 1- 2years + of customer-facing experience handling Japanese customers/clients(online support preferred, retail, hospitality, etc). Requirements: High school diploma/SPM or higher required. 1-2 yearsof experience. Experience with Zendesk & basic knowledge of HTML, CSS, and web design principles is preferred.

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