Job Description

The Vision-Box World...

Join us at one of the most exciting times of our history!

At Vision-Box you are empowered to be innovative, creative, collaborative, and hands-on. Use your energy and drive to help us achieve our goals as we help you achieve yours.

We are dedicated to improving the quality, convenience, efficiency, and security of travel and border control offering biometric-based digital identity management solutions.

Has a partner of the most prestigious Governments, Airports, and Airlines enhancing citizen services and traveler experiences, establishing identity ground-truth through high-performance enrollment, verification, and authentication while enabling multi-directional data transactions and actionable intelligence.

Vision-Box develops state-of-the-art user-centric citizen touchpoints, custom front-end applications, and collaborative orchestration software, towards a premium experience and service level.

We have delivered to date over 5000 electronic identity solutions spread across the globe, enhancing access to a robust identity scheme for hundreds of millions of citizens every year.

As a Technical Support Specialist, what are you going to do?

• A mixture of routine system maintenance to ensure our products are working flawlessly by applying software and hardware fixes and updates.
• Identify faults both remotely and on-site.
• Respond to incidents and perform break/fix activities when errors and faults occur.
• Liaise with customers on-site and remotely and proactively communicate with the Service Manager, escalating issues, and identifying areas where service can be improved.
• Provide on-site early life support and training users on the system.
• Analysis of system performance in relation to business benefits.
• Document cases, recommendations, and resolutions clearly in the ticketing system.
• Collaborate with Technical Support Experts and Software Development to resolve highly complex technical issues associated with deployment.

What are the skills and professional experience we're expecting from you?

• Technical education (Electrical or IT) with at least two years of relevant experience with hardware diagnostics and repair experience and a basic understanding of electrical and electronic components;
• Knowledge of networking fundamentals (TCP/IP, HTTP, routing, and switching, etc.) and database administration fundamentals (preferably MS SQL Server and/or PostgreSQL);
• Basic understanding of Information Security principles, security protocols, Public Key Infrastructure (PKI), and basic knowledge of biometric concepts and technologies;
• Fluent in English;
• Good understanding of ITIL support principles;
• Self-motivated and proactive individual with a willingness to travel and you have a problem-solving attitude;
• Availability to travel;
• Eligible to work in Malaysia;

Some of the cool reasons to work with us:

Founded in Portugal and with a purpose-built headquarters in the vibrant capital of Lisbon, we have over 21 years of highly specialized experience, delivering cutting edge technology to Airports, Airlines, and Governments;

Recognized in the market as leaders in innovation, we've won awards in all parts of the globe. We want people who can make a real impact;

We're a full-stack technology company working with the latest technologies. With in-house Product Design and mechanical engineering through to Front End UX/UI, Big Data, and virtualization, we bring together specialists with the sharpest minds to deliver smart and disruptive solutions to our customers;

We've grown rapidly in the last 10 years and offer opportunities to travel to some of the world's most exciting places. Projects around the world like in Sydney, Milan, New York, Helsinki, Toronto, Aruba, and Dubai mean your experience can be truly global.