Technical Support Specialist Spanish Kl

Petaling Jaya, Selangor, Malaysia

Job Description


OverviewThe Technical Support Specialist provides timely support to customers through available communication channels (email and chat)QualificationsEducation background:

  • Bachelor\xe2\x80\x99s Degree or at least Diploma or equivalent in any discipline.
  • Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension) https://www.coe.int/en/web/common-european-framework-reference-languages/level-descriptions
Work experience:
  • Minimum of 6 months work experience in customer support in any industry.
  • Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field
  • Call centre experience is not a \xe2\x80\x98must\xe2\x80\x99 but would be a distinct advantage
Required Interpersonal Skills:
  • Passionate about communication and interacting with people is key to success in this role
  • Able to receive continuous feedback and work in a fast-paced working environment
  • Positive attitude and willingness to learn and go the \xe2\x80\x98extra mile\xe2\x80\x99 for self-improvement
  • Good reasoning and analytical skills
  • Able to demonstrate critical thinking, a proactive attitude
  • Must be able to speak, read and write the required language to support
Technical Skills:
  • Minimum typing speed of 40wpm with a 90% accuracy score.
  • Computer literate and fully conversant in Microsoft Windows and Microsoft Office
  • Experience in Customer Support / Technical Support will be added advantage
  • Have basic understanding on HTML and Java will be added advantage.
  • Strong understanding of online advertising, digital marketing and related products
  • Technical understanding of the client products/services and/or ecosystem being supported
Responsibilities(May perform other duties as requested that may not be specifically addressed in this document)
  • Accountable for closing customer inquiries regarding client\'s products/services, customer\'s accounts and provide additional clarifications as requested by customers
  • Responsible for adding/updating/reviewing rich media functionality in Ads
  • Address issues or tasks assigned to them through ticketing systems, via Chat, Email or Phone channels
  • Creates layout templates, gallery uploads, component testing, functionalities testing, builds dynamic display ads, etc.
  • Assigned to relatively simpler Rich Media workflows
  • Utilize various systems and tools to initiate and assist customers
  • Keep up to date with industry developments, applicable operating systems, common and related software and hardware, and company policy to ensure proper communications to customers
  • Adhere to policy and procedures for all customer calls or tickets received ensuring achievement of company set goals
  • May be asked to assist in training and product / system testing
  • May be asked to research technical issues
  • May be asked to investigate potential recurring issues and incompatibilities

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Job Detail

  • Job Id
    JD1031631
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Petaling Jaya, Selangor, Malaysia
  • Education
    Not mentioned