Technician Leve 2 Support Qa Office Automation
Job Description
Position: Technician Leve 2 Support QA - Office Automation
Job Summary:
TO establish communications with internal IT Service Desk for tickets escalation processes with the agreed Service Level Agreement (SLA).
Training provided by CLIENTS.
Hardware / Software support:
Hardware troubleshoots and problem-solving supports
Remedial and troubleshoots, upgrade, configure and install existing and new units at any CLIENTS locations.
Setting up workstations with computers and necessary peripheral devices
Provide installation support for Software applications for all Microsoft products, Windows Operating System, and all other CLIENTS application once required.
TO assist Asset Tagging and Inventory management for all IT assets companywide.
Knowledge sharing and guidance to users on how to operate computer and IT equipment.
Any IT Hardware installation.
TO setup and support any IT mobile devices for all Microsoft office/email.
Desktop, laptop, printers, scanners, barcode scanner and any IT related hardware.
Desktop utilities (Internet Explorer, Adobe Acrobat, etc.) any related software required by CLIENTS.
Network:
Network troubleshoots \xe2\x80\x94 check Wi-Fi and network connection
Hardware replacements - Wi-Fi card
TO provides support maintenance into network switches, printers and Level 1 telecommunications devices troubleshcx)ts to make sure switch in good condition.
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Job Detail
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Job IdJD956789
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMalaysia, Malaysia
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EducationNot mentioned