Job Description

Mohon
Kelayakan

• Preferable with GDL licence
• Willing to work overtime and/or travel outstation when required
• At least 2 years detailed technical and organizational experience in service and parts business and parts organization.
• Strong troubleshooting and problem-solving skills.
• Strong communication and interpersonal skills and dedication to customer satisfaction.
• Detail oriented, good in monitoring and follow up.

Tanggungjawab

• Provide after-sales service support to customers, such as the installation, maintenance, troubleshooting and repair of the sold products.
• Finding solutions for customers using the Knowledge Base.
• Keeping the Knowledge Base updated when encountering fresh issues and distributing the knowledge to team members.
• Perform scheduled maintenance services
• Take corrective actions to ensure customers satisfaction, resolve technical product-related issues and write customer summary reports.
• Prepare warranty service, training, or repair for a product.
• Arranging appointments with customers; organizing and scheduling service and repair work in accordance to clients needs, booking and part availability.
• To provide quotations of any repair and calculating repair time.
• Analyses history and
• Identify where improvement is needed in sales practices and make suggestions for improvements.
• Maintain contact with clients to obtain customer feedback regarding product/service quality.
• Promotes teamwork in a customer-focused sales environment throughout the sales, delivery and follow-up process.
• Other tasks as assigned by superior.

Manfaat

• Attractive performance incentive, bonuses and yearly increment
• Medical Insurance, allowances and excellent staff benefits
• Marriage Leaves, Annual Leave, Medical Leave etc
• Build your own career journey and work with leading international industrial equipment brands
• KWSP, SOCSO, EIS
• Fast-moving, fun and rewarding role with exciting career advancement opportunities
• Enjoy work-life balance, fun and cozy work culture

Kemahiran
Technical Troubleshooting Equipment Maintenance Repair and Diagnostics Preventive Maintenance Customer Service Inventory Management
Peringatan Penting
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Skills Required