Job Description

Role Overview:

A commercially smart, people-centric person who combines strategic thinking with operational consistency. You are passionate about building businesses, developing people, and delivering value to clients. You thrive in a dynamic, multicultural environment and are ready to lead the next phase of growth for our Digital business in Malaysia. The successful candidate will play a pivotal role in expanding market presence, strengthening client relationships, and ensuring operational and financial excellence.

Key Responsibilities:

Strategic & Commercial Leadership

Formulate and execute business strategies to meet sales and profitability targets across Malaysia. Oversee development and implementation of long- and short-term sales and service plans. Manage pricing strategies, discount structures, and contract negotiations to optimize margins and competitiveness. Support customer base expansion and penetration into new market segments.

Operational & Financial Management

Support and accountability for country-level P&L with the General Manager. Oversee and manage operating budgets, resource allocation, and cost control to ensure financial efficiency. Track and report performance against KPIs; identify and act on process improvement opportunities. Cultivate a strong second-line leadership team and promote a learning and coaching culture. Execution Excellence: Ensures accountability, energizes teams, and drives continuous improvement.

Client & Market Engagement

Develop and maintain long-term strategic relationships with key clients and partners. Proactively monitor market trends, customer needs, and competitive activities to inform strategic adjustments. Oversee after-sales service delivery and customer satisfaction metrics via KPI tracking systems.

Key Requirements:

Education & Experience

Bachelor's degree in Computer Science, Information Technology, or a related field is required. Minimum 5 years of relevant industry experience. At least 5 years in a management role with full P&L ownership. Industry Knowledge, products, services, competitors, and regulatory environment. Functional Expertise: Proven track record in business development, sales leadership, and customer relationship management.

Soft Skills

Creative and innovative mindset with a passion for shaping future-ready learning. Strong communication, collaboration, and stakeholder management skills. Critical and strategic thinker with attention to detail and learner experience. Able to translate complex technical concepts to non-technical stakeholders and resolve conflicts within their team.
Job Types: Full-time, Permanent

Pay: RM10,000.00 - RM12,000.00 per month

Benefits:

Dental insurance Flexible schedule Health insurance Maternity leave Opportunities for promotion Professional development Vision insurance
Work Location: In person