Job Description

Responsibilities:

Debt Recovery & Negotiation

: Contact customers, negotiate repayment plans, and ensure timely collections.

Account Analysis

: Review delinquent/high-risk accounts, prepare reports, and recommend resolutions.

Customer Records & Documentation

: Update contact details, maintain accurate records, and document all interactions.

Customer Engagement

: Handle escalations, phone complaints, and guide junior collectors; assist walk-in customers when required.

Quality Assurance

: Ensure professional, compliant, and effective collection calls.

Performance & Compliance

Meet collection targets, delinquency/flow rate goals, and monthly KPIs. Adhere strictly to credit policies, compliance standards, and information security protocols.

Requirements

Education & Experience

Diploma/Degree in Business Administration, Finance, Accounting, or related field.

Skills & Competencies

Strong communication & negotiation skills -- able to handle difficult conversations and reach repayment agreements. Analytical thinking -- assess delinquent/high-risk accounts and recommend resolutions. Attention to detail -- accurate documentation of calls, repayment agreements, and account updates. Customer service orientation -- able to manage complaints and escalations professionally. Team player with mentoring ability -- willingness to guide new/junior collectors when required. Target-driven mindset -- able to work under pressure to achieve monthly collection KPIs.

Knowledge

Basic understanding of credit policies, delinquency management, and recovery strategies. Familiarity with legal or third-party collection processes (advantageous). Awareness of compliance, SOPs, and data confidentiality protocols in collections.

Technical Tools

Proficiency in Microsoft Office (Excel, Word, Outlook). Experience with collection systems, CRM, or call center software (advantage). Ability to work with reporting tools to track collection performance.

Personal Attributes

Resilient, persistent, and result-oriented. High integrity and professionalism in managing customer financial information. Adaptable and able to manage changing priorities. 2 years & above of working experience in debt collection, credit control, or customer service. Experience in negotiating repayment or handling delinquent accounts will be an advantage.
Job Type: Contract
Contract length: 12 months

Pay: RM2,600.00 - RM4,000.00 per month

Benefits:

Opportunities for promotion Professional development
Application Question(s):

Soonest availability to start work? What is your expected salary?
Education:

Diploma/Advanced Diploma (Preferred)
Work Location: In person