Job Description

Location: Mont Kiara, KL

Industry: eCommerce (Beauty & Health products)

Position Level: Managerial

Remuneration: pays between RM8,000 to RM10,000 + Interesting Employee Perks!

Employment Condition: 1-yearly renewable Contractual Employment (Potentially converting as a Permanent after 1st year)

About your New Employer:

Our client is an eCommerce company specializing in cosmetics, nutrients and health supplements. Through a \xe2\x80\x9cTele-direct Sales\xe2\x80\x9d business model, the client has a strong business presence in multiple countries in Southeast Asia, including Vietnam, Thailand, Indonesia, and Malaysia.

Your New Roles & Responsibilities:

Reporting

• Support and manage the daily operations of the Telesales team to meet sales targets and ensure the operations are in line with the company\'s objectives and strategies.
• Monitor and analyze the sales data such as the Priorities, Leads Distributions, Approved Rate (AR) & Average Order Value (AOV) gaps, to improve team revenue and ensure resources are properly allocated.
• Prepare reports of the sales data analysis and ensure that all data are recorded and updated accordingly.

People Management

• Review telesales agents\' performance, identify coaching needs and plan for coaching sessions.
• Call monitoring to identify operations performance, suggest process improvement and minimize errors.
• Be the enabler to keep up the team\'s spirit and to support them in achieving sales targets.
• Be the next level of support to resolve difficult cases through guidance and directions.

Performance

• Create appropriate sales scripts/campaigns/promotions info that is attractive.
• Monitor and execute KPI strategies, and ensure the team is on track with the KPI and directions.
• Evaluate \xe2\x80\x9cfailed deliveries\xe2\x80\x9d cases for sales process improvements.
• Work closely with the L&D team to develop training materials.
• Provide input to the senior leadership team on the effectiveness of the current sales strategy and provide necessary improvement suggestions

Criteria to Meet:

• Candidate should have at least 4-5 years experience working in a telesales contact centre, with prior experience handling a team of 50 - 60 Telesales Agents
• Proficient in Bahasa Melayu and English
• Prior experience in product consulting or selling experience from the beauty, banking & finance, telecommunications, insurance, and online businesses will be an added advantage
• Proven records of driving success in the telesales operations
• Possess good people management and people skills
• Energetic, motivating, dynamic, professional

Interested candidates kindly send your updated CV to .

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