Job Description

Join Our Dynamic Team as a

Telesales Executive

at Aramex!

Are you ready to take your career to the next level? At Aramex, we're looking for enthusiastic Telesales Executives who are passionate about customer service and sales. As a key member of our team, you'll play a vital role in driving our success in the logistics and transportation industry.

Job Responsibilities & Duties :

Conduct outbound calls to potential customers with the aim of selling products or services. Follow a script to introduce products/services, highlight features, and address customer queries. Identify and qualify potential leads through cold calling and data research. Gather and document information on prospective customers. Acquire in-depth knowledge of the company's products or services to effectively communicate their benefits to customers. Deliver persuasive sales pitches to encourage customers to make a purchase or set up appointments. Customize sales pitch based on customer needs and preferences. Customer Relationship Management: Build and maintain positive customer relationships. Follow up with customers to ensure satisfaction and address any concerns. Meet or exceed monthly and quarterly sales targets. Work towards achieving individual and team sales goals. Keep accurate and detailed records of customer interactions, including sales activities and follow-up tasks. Update customer information in the CRM system. Address customer objections and concerns effectively. Provide additional information or alternatives to overcome objections. Provide feedback to the sales team and management on customer responses and market trends. Prepare and submit regular reports on telesales activities and results. Adhere to company policies and guidelines during sales calls. Ensure compliance with relevant regulations and ethical standards.

Knowledge & Experience

1-3 years of previous experience in customer service or telemarketing preferred

Experience handling and processing payment information over the phone is advantageous

Ability to promote a product or service using persuasive language and techniques

Computer Skills

Proficient in MS Office and call center equipment/software programs

Skills and Competencies

Able to accept constructive criticism and continually improve sales techniques

Fluency in English is essential, bilingual is preferred

Excellent communication and interpersonal skills

Professional experience using online forms to enter payment and personal information

Speed and accuracy in typing

Experience in a position where meeting sales goals was important indication of performance

Job Type: Full-time

Pay: RM3,000.00 - RM4,000.00 per month

Work Location: In person