Job Description

Requirement: Languages: English/Mandarin Education: Candidates must possess at least Secondary/SPM/\'O\' Level Diploma, Advanced/Higher/Graduate Diploma, Bachelor\'s Degree, Post Graduate Diploma. Team Player, Youthful and adventurous Good interpersonal and communication skills Design background required (Design skill like PPT, AI, Canva and etc) Minimum 1 years\' experience in travel agent incentive group (ticketing/operation department) Able to reserve ticket via ticketing system (Amadeus, Airline\'s system) Responsibility: Should have Understanding of Airline/Aviation/Travel industry. Will need to reply Flight and Fare Enquiries emails. Handling Group Ticketing and Refunds/re-booking of tickets. Handling airlines ticket booking mails from both internal & external customers. Handling cases (Query / Request / Complaint / Appreciations). Dealing with various internal departments/ airlines. Making recommendations according to customer need and complaints. Provide professional and timely response and advice on travel inquiries on business and holiday packages to major destinations worldwide. Ensure ticket issuance is based on the Airline\'s companies\' terms and conditions and in line with the travel agency requirements. Proficiency to handle reservation, offer best available contract or corporate rates for business bookings including Flight, Hotel, Accommodation, Transfers, Car Rental, etc Sourcing cheaper costing from Airline, Restaurant, Transportation and Accommodation. Benefits EPF SOCSO Annual leave Overseas Travel Allowances Overseas Company Trip Yearly Bonus

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