Job Description

Description Primary Objective: To review, analyze and provide resolution of cases created via fraud detection system within SLA (e-Channel). Perform calling to customer for confirmation of customer\'s internet banking activities. Identifying fraudulent transactions and escalate to investigation team timely for fund recovery. Raised SAR to Group Compliance (if needed) Key Responsibilities: Internet Banking Fraud Monitoring (RSA - AAoP) To review, analyze and provide resolution of cases created via fraud detection system within SLA (e-Channel). Observe customer internet banking Activities/transactions to identify suspicious fraudulent activity (Phone scam, Phishing, TAC scam and etc) To perform callback to customer for suspicious Internet banking activities/Transaction flagged by fraud detection system. Resolve queued transactions within the service level agreements to reduce potential revenue losses. Raise SAR to Group Compliance when needed (identification of mule account) Resolve customer issues within the scope of existing service level agreements. Provide feedback on key issues faced by both customers and teams Any other tasks assign by Team Lead Application Fraud Team (Instinct & CTOS ID Guard) Updating of INSTINCT remarks into FLASH for those triggering alert (Under Suspect or High Fraud Potential) Monitoring of daily, weekly & monthly application transactional behavior (Application Fraud) Attend to referral from Credit Signors / Head of Division. Conduct case study on quarterly basis for credit signors. Conduct site visit to verify the authenticity of the company / establishment (if needed) Conduct random sampling / pick-up from daily approved cases that matches a certain criterion Log confirm cases into LDC, adverse profiles to be updated into INSTINCT, and SAR raised to Group Compliance Provide feedback on key issues faced by both customers and teams Continuously provide process improvement ideas to the team Any other tasks assign by Team Lead Requirements Requirements: Diploma - Any related field(s). - . Chartered Banker (preferred). Certified Fraud Examiner (preferred) 5 Years\' experience within the financial/banking industry, with wide exposure in areas of Retail Banking, Payment Operations and Risk Management. Expertise and capability of performing tasks relevant to the domain and delivering required output Good problem solving skills Ability to provide answers to impromptu questions Good communication skills (ability to communicate/collaborate with team members) Ability to be patient and actively listens to others, and understands others\' views Benefits Dental, Education support, Miscellaneous allowance, Medical, Loans, Sports (e.g. Gym), Parking, Vision, Regular hours, Mondays - Fridays, Casual Business Wear, Performance Based Rewards

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