Job Description

Tour Operations Executive

Location:

Menara Worldwide, Bukit Bintang, Kuala Lumpur

Apply Now:

career.asia@group-miki.com

Join Our Global Travel Team!About Miki Travel

With over 50 years of global experience, Miki Travel is a trusted leader in the travel industry -- offering tailor-made tours, group travel, and MICE (Meetings, Incentives, Conferences & Exhibitions) services. We are committed to building long-term partnerships, embracing innovation, and providing continuous learning and career development opportunities for our employees.

Job Summary

We are looking for a dedicated and organised

Tour Operations Executive

to manage end-to-end travel operations -- from tour confirmation to final invoicing. This role requires strong coordination with suppliers, sales teams, and international partners to ensure seamless, efficient, and accurate delivery of travel services.

Key ResponsibilitiesTour Operations

Manage the full tour operation process from confirmation to completion. Create, update, and manage bookings, itineraries, and service orders in internal systems. Ensure all services comply with operational guidelines and company standards.

Finance & Documentation

Prepare and review invoices, credit notes, and additional charge documents. Verify supplier invoices and follow up on outstanding or pending items.

Coordination & Communication

Coordinate effectively with suppliers, vendors, and internal teams across multiple time zones. Handle customer feedback, manage tour reports, and oversee post-tour follow-ups. Support the Sales and Quotation teams to ensure smooth operational flow.

Quality Control & Process Improvement

Maintain accurate records, documentation, and booking information. Monitor quality control data and contribute ideas for workflow improvement.

Requirements

Diploma or Degree in Hospitality, Tourism, or a related field. 1-3 years of experience in tour operations or travel handling (fresh graduates are encouraged to apply). Excellent command of English (spoken and written). Strong organisational skills, attention to detail, and ability to multitask. Good communication skills with a proactive, team-oriented attitude. High accuracy in data entry and system handling. Immediate joiners or short-notice candidates will be prioritised.

Perks & Benefits

Attractive salary package with performance-based incentives. Transportation allowance and comprehensive medical coverage beyond statutory requirements. 14 days annual leave with full EPF & SOCSO contributions. Professional training, coaching, and career development opportunities. Long-service awards and employee recognition programs. Annual company events and festive team celebrations. Prime office location in the heart of Kuala Lumpur.
Join us and be part of a global travel brand that values

excellence, teamwork, and growth

.

Apply now:

career.asia@group-miki.com

Job Types: Full-time, Permanent

Pay: RM3,000.00 - RM4,500.00 per month

Benefits:

Additional leave Health insurance Maternity leave Opportunities for promotion Parental leave Professional development
Application Question(s):

What is your expected salary? What is your notice period like?
Education:

Bachelor's (Preferred)
Experience:

Operations : 1 year (Preferred)
Work Location: In person