Trainer Penang
Bayan Lepas, Pulau Pinang, Malaysia
Job Description
Overview:If you have proven 1 year BPO supervisory experience, we have something for you! Qualifications:Requirements:
- Degree in any discipline
- 3 years customer service experience with minimum 2 years training experience
- Minimum 1 year of content moderation related experience
- Fast learner and independent
- Minimum bi-lingual proficiency.
- Language proficiency in English and Mandarin is mandatory
- Related experience is strongly preferred.
- Proven experience as corporate trainer in the customer service industry
- Understanding of effective teaching methodologies and tools
- Willingness to keep abreast of new techniques in corporate training
- Proficient in MS Office (Advance skills in Excel and Powerpoint); e-learning software will be an
- Affluent communication, presentation, and public speaking skills
- Organizational and time management abilities
- Critical thinking, analytical and decision-making abilities Responsibilities:
- Design effective training programs.
- Prepare training materials.
- Conduct training and refreshers.
- Support and mentor new employees.
- Conduct evaluations to identify areas of improvement.
- Monitor, analyse & train traineesxe2x80x99 performance and call out any unusual trends.
- Identify training needs by working with operations team and QA.
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Job Detail
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Job IdJD1082444
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationBayan Lepas, Pulau Pinang, Malaysia
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EducationNot mentioned