(training Provided & Welcome Fresh Graduate) Customer Service Representative
Petaling Jaya, Selangor, Malaysia
Job Description
Mohon
Kelayakan
To be successful in this role, you will need to have:
- Candidate must possess at least an SPM and above.
- Required language(s): English & Mandarin (spoken).
- Fresh graduates who are interested to start their career in a call centre are also encouraged to apply - TRAINING Provided
- Applicants must be willing to work on rotational shifts.
- Each shift consists of 9 working hours and includes of 1-hour lunch for rest.
- Applicants must be willing to work in Ara Damansara.
As a Customer Service Executive, you will be based in Startek Ara Damansara and will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
If this sounds like something you may be a good IT for, Read ON!!
You will play an important role in:
- Handling all inbound calls pertaining to customer general inquiries, complaints, comments, feedback, and other raising issues related to the company\'s products
- To exceed customers\' expectations in terms of customer service & accurate information.
- Work in a team to achieve the required KPI elements and SLA.
- 5 working days in a week
- EPF & Socso
- Annual leaves
- Medical leaves
- Quarterly staff recognition and appreciation
- Rest & relax area
- Staff recognition and appreciation
- Free Shuttle Van back and forth between Ara Damansara Lrt Station and office.
- Career Path: You will have the opportunity to climb the corporate ladder to a managerial role in the future.
- STAR - System for Appraisal & Rewards - The STAR training is to help Startek employees to identify their weaknesses and to develop future leaders for the company.
- Additional benefits - Shift allowances, Performance incentives, and Overtime claims
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Job Detail
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Job IdJD1012859
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationPetaling Jaya, Selangor, Malaysia
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EducationNot mentioned