Job Description

Job : Operations
Primary Location : Asia-Malaysia-Bukit Jalil KL
Schedule : Full-time
Employee Status : Permanent
Posting Date : 14/Feb/2023, 4:41:39 AM
Unposting Date : Ongoing


RESPONSIBILITIES

• The role holder is responsible for driving the WM Operations and COO transformation strategy to streamline processes, enhance productivity, improve controls and drive business enablement.

Strategy

• Support the development if the WM OMT strategic direction and roadmap, in alignment with the business strategy and investment appetite.
• Define and rollout Front to Back best practices, operational excellence and innovative solutions in operations to meet business demand , keeping in mind the digital and client 1st strategy.
• Manage and deliver strategy papers and presentations at management team or other forums.
• Work with WM Hive leads to ensure project deliveries are effectively implemented across operations geographies.
• Contribute and in some cases lead industry forums as the SCB WM COO and Operations representative.

Business

• Role holder will be responsible for the strategy and innovation and identifying opportunities for streamline the operational processes through automation, OpEx and other initiatives, working hand in hand with the product managers, CMPS and front line teams.
• Continuously improve productivity and efficiency of operations and drive standardisation agenda for WM COO and Operations, maintaining rigorous cost and investment discipline across the businesses.
• Ensure appropriate and insightful data and analytics that can drive business decisions.
• Point of contact of new business initiatives in partnership with regional operations and product operation heads.

Processes & Data Strategy

• Responsible for design and in partnership with the Global WM COO and Operations Head , driving the execution of best in class WM Operational processes through introduction of industry standards, identification of automation initiatives, innovative technology solutions as well as process re-engineering.
• Set strategic vision for enabling data driven decision making and real time insights in the management of Operations and COO
• Design metrics and build zero touch dashboards, eliminating manual touchpoints and enabling daily / real time updates
• Build predictive analytics to enable better planning and load distribution across operations and in assessing the impact of new business initiatives / product launches.
• Design and build \xe2\x80\x98trade control room\xe2\x80\x99 with real time view of operational process metrics / back logs / risks

People and Talent

• Champion and act as a role model of the Group\xe2\x80\x99s values and culture.
• Lead and support a change in mindset, building a culture of client centricity, agility, and accountability through standardised metrics and measurement, ensuring everyone in Operations are drivers and owners of client outcomes.

Governance

• Attend key governance meetings and Agile project committees in line with the governance framework and monitor projects over their lifecycle.
• Manage budget and ensure efficient implementation of objectives

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group\xe2\x80\x99s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• Group, Region and Country WM COO heads; WM COO Products & GBS WM Operations
• Global Client Journey heads - Global Onboarding Head , Global Servicing and Transacting Head, Global Head of BRM
• Core Platform, CMPS, MI and Banca Hive product owners
• Functional Partners including Operations, T&I, Risk, Compliance, HR, Finance, Legal, Audit, etc.

Our Ideal Candidate

• 10 to 15 years\xe2\x80\x99 experience in a change/transformation role in banking.
• Minimum 5 years of experience in working with Wealth Management, if there is experience representing business, it will be a significant plus.
• Strong skills in conceptual and quantitative problem-solving, aligning a broad range of stakeholders from multiple functions, and executing against a tightly defined timeline
• Excellent professional skills, including verbal, presentation and written communication skills.
• Advanced knowledge of data analytics include active usage of data tools such a tableau, power BI is a significant advantage
• Financial planning, forecasting and budgeting.
• Academic or Professional Education/Qualifications: min Bachelor Degree in any related field (Banking, Finance and / or Engineering preferred)
• Licences and Certifications/accreditations: None
• Professional Memberships: None
• Language: English

ROLE SPECIFIC TECHNICAL COMPETENCIES

• Business Facilitation
• Manage Change
• Management of Risk
• Business Governance & Support
• Strategy & Business Model
• Service Delivery & Operations Management
• WM product knowledge

About Standard Chartered We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. Visit our careers website www.sc.com/careers