Job Description

Join Our APAC Team in Malaysia as a Mandarin & Cantonese-Speaking Virtual Travel Consultant!
Are you passionate about travel and luxury experiences?
We're looking for a dynamic and enthusiastic Virtual Travel Consultant specializing in Lifestyle Management to complement our APAC team.
Could this be you?

• A travel consultant who thrives on creating exceptional travel experiences.
• The go-to person for friends seeking advice on holiday destinations.
• Always up-to-date with the latest luxury hotels, cruises, and must-visit locations.
• A professional who excels in a fast-paced, engaging work environment.

At Ten, we're seeking passionate, motivated, and resourceful individuals to join our team.
What you'll do:
As a Travel Consultant, you'll be responsible for fulfilling leisure travel requests for our global members.
Your role includes handling:

• Scheduled, no-frills, and chartered flight-only requests, with a high volume of first and business-class bookings.
• Providing top-tier service that ensures exceptional member satisfaction and encourages repeat usage of our concierge services.

What you'll bring:

• Outstanding customer service skills and a passion for exceeding expectations.
• Strong commercial judgment and a knack for finding the best travel solutions.
• Proficiency with GDS booking technology, preferably Amadeus, and our job management systems.

If you're ready to combine your love of travel with your expertise to deliver unforgettable experiences, we'd love to hear from you! Join us in crafting memorable journeys for our members while thriving in an exciting and supportive work environment.
Who We Are
At Ten our goal is simple, to become the most trusted service business in the world.
Ten is a leading global lifestyle management business with presence in over 20+ offices globally and more than 1300+ employees. We use our expertise, technology and buying power to grant our members direct access to the best travel, live entertainment, dining and luxury retail services. We also work closely with suppliers to provide exclusively negotiated benefits and employee loyalty schemes.
We deliver our service through a combination of Ten's proprietary, unique technology-enabled platform and the expertise of our highly trained. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and to continue to improve the lives of millions of members.
As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.
To find out more about Ten, please watch this short video .
Requirements
The ideal candidate will have:
Proven Industry Experience:

• Expertise in dedicated cruise ship sales within a travel agency, tour operator, or concierge business.
• Hands-on experience as a Cruise Specialist within a travel agency (preferred).
• Demonstrated success in flight sales, including working with complex itineraries and multi-sector routes, ideally using Amadeus or similar GDS systems.

Destination Knowledge & Passion:

• A deep enthusiasm for a wide variety of leisure and city destinations.
• A strong track record of creating bespoke luxury holidays for high-net-worth clients.

Customer-Centric Approach:

• Dedication to delivering exceptional customer satisfaction, with a willingness to go above and beyond to meet client needs.
• The ability to act with tact, diplomacy, and problem-solving finesse in all interactions.

Skills & Competencies:

• Superb attention to detail, even under pressure.
• Ability to multitask and manage several projects simultaneously in a dynamic, fast-paced environment.
• Self-motivation, initiative, and drive to excel in the role.
• Exceptional verbal and interpersonal communication skills, maintaining a calm and professional demeanor at all times.
• Strong team player with excellent interpersonal and communication abilities.

Languages:

• Fluency in English, Mandarin, and Cantonese, both written and spoken.

Additional Attributes:

• Adaptability to change and evolving environments.
• Ability to work independently while demonstrating accountability.

Flexibility : This position is a full-time 40-hrs per week role on a shift basis, The right candidate needs to be flexible in offering their services between the hours of 07:00-22:00pm local time, Monday to Sunday, including Public Holidays
Guidelines for Home Office :

• Located anywhere in Malaysia
• A secure home office at your confirmed address, free from background noise or other distractions
• Internet service must meet minimum requirements and minimum speed check must be completed

Benefits
Our people are at the heart of the business and we have a culture of recognition and reward. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.
Rewards designed around you:

• A competitive salary depending on experience, plus performance-based bonus.
• Remote work arrangement (T&Cs - within Malaysian borders)
• Annual Internet Allowance: MYR 2,400
• Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.
• Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
• Extra Rewards. Lucrative Ten Loyalty Rewards program.
• Remote Working Holidays - possibilities to Travel and Work!
• Employee Discounts. Access to lots of great travel and entertainment discounts as our clients' members would!
• Be part of our global, dynamic, and inclusive Team, with diversity at its core.
• Genuine career opportunities within a dynamic and international company.
• Health & Life Insurance

Commitment to Diversity
We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance, and business needs. Ten has a commitment to supporting the delivery of Ten's environmental, social, and governance goals, and promoting policy adherence.
"Ten works with a small, preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time."

Skills Required