Job Description

Client Interaction and Assistance:

? Engage with clients to understand their travel needs and preferences.

? Provide guidance and recommendations on travel destinations, itineraries, and bookings.

Booking Coordination:

? Assist in arranging flights, accommodations, transportation, and other travel-related services.

? Make reservations, process bookings, and manage travel logistics.

Travel Research and Product Knowledge:

? Stay informed about travel destinations, trends, and travel-related products.

? Conduct research to offer suitable travel options to clients.

Customer Service Support:

? Provide courteous and prompt responses to client inquiries via phone, email, or in-person.

? Handle client concerns, requests, or issues regarding their travel arrangements.

? Adhere to company customer service standard

Administrative Tasks:

? Assist in maintaining client databases, updating travel records, and documentation.

? Coordinate with suppliers and vendors for travel-related services.

? On time sales closing for invoicing issuance

Job Types: Full-time, Contract

Pay: RM1,800.00 - RM2,500.00 per month

Benefits:

Maternity leave Professional development
Education:

Diploma/Advanced Diploma (Preferred)
Experience:

Customer service: 1 year (Preferred) GDS ticketing: 1 year (Preferred)
Language:

Malay (Preferred) English (Preferred)
Location:

Kota Kinabalu (Preferred)
Work Location: In person

Expected Start Date: 10/01/2025