Job Description

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Travel Support - Mandarin (Based in Penang)
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MYR3,500 - MYR4,500 Per Month
George Town,
Fresh Graduates
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Posted 5 days ago o Closing 3 Jan 2026
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Working Location

• Jalan Argyll 170 George Town Pulau Pinang Malaysia 10050

Requirements
Qualifications

• SPM, College or Bachelor's degree (any major, communication, English or related fields are preferred).
• Fresh graduates are welcome to apply.
• More than 6 months of customer service experience (any industry) is a plus.

Required Skills

• Fluent in Mandarin level (clear pronunciation and fluent expression).
• English B2 level (fluent in oral and written).
• Customer-centric, patient and empathetic.
• Excellent problem-solving and active listening skills.
• Able to adapt to a fast-paced work environment.
• Typing speed: 40 words/minute with over 90% accuracy.
• Proficient in Microsoft Office.

Responsibilities
About the Company
We are recruiting fluent in Mandarin speaking professionals to join our Global Customer Support team in Penang, Malaysia. This position requires proficiency in Mandarin and English to provide quality service to customers in Asia.
About the Role
This position requires proficiency in Mandarin and English to provide quality service to customers in Asia.
Responsibilities

• Provide professional support to customers in Mandarin and English via phone, email and online chat.
• Guide customers to complete the online order and payment process.
• Handle customer issues efficiently and escalate urgent matters when necessary.
• Accurately record customer information and strictly adhere to data security regulations.
• Work with the team to continuously optimize service quality.
• Achieve the performance goals (KPIs) set by the company.

Benefits
International working environment Overseas Job Career progression
Key selling points

• Flexible Working Hour
• International Working Environment
• Open for freshgraduates

Additional Benefits

• Annual Leave
• Medical and Hospitalisation Leave
• EPF / SOCSO / PCB
• Annual Bonus
• Training Provided
• Allowance Provided

Skills
Mandarin Language Proficiency
How to go to Teleperformance Malaysia Sdn Bhd by public transport?
Important Information
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Skills Required