Job Description

• Self-starter with good communication and interpersonal skill. Positive attitude and responsible character. Excellent hands-on skills with eye for details. Pleasant personality with focus on excellence in customer service. Possess self-confidence and be able to actively interact with all relevant parties.
• Good proficiency on written & spoken English and Mandarin, as the role requires candidate to engage with mostly English & Mandarin speaking customers. Exemplary sales skills and customer oriented approach.
• Good understanding knowledge of tour software (Computer Reservations Systems, GDS systems and E-Travel).
• Ability to work independently.
• Candidate possessed Diploma/Degree in Tourism, Hospitality, Business or prior working experience will be prioritize. Fresh graduates and SPM leavers are encouraged to apply as well.

• Attends & handles general inquiries and provide customer service to clients via calls, walk-ins, funnels & emails. Diagnose the clients\' specifications, wishes and suggest suitable travel packages or services. Discuss client requirements and advise on suitable tour options.
• Providing information about tour packages, ascertaining customers requirements and advising them on travel arrangements. Resolves customers\' travel needs & handle unforeseen challenges.
• Making and confirming clients reservations. Collect payments, passports and visas for confirmed booking. Issue tickets, boarding passes and vouchers. Create and update digital records of clients.
• Maintain relationships with clients to reach the revenue and profit targets.
• Outbound tour leading as Tour Leader or Tour Manager.

• KWSP & SOCSO.
• Career development
• Annual and medical leave shall be in accordance with the prevailing Labor Law of Malaysia.
• To earn extra allowances and commissions as if personal revenue target achieved.
• To earn extra allowances as Tour Leader & Tour Manager.
• 5.5 Working days, Monday to Friday, Saturday.

• EPF / SOCSO / PCB
• Annual Bonus
• Performance Bonus
• Annual Leave

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