Job Description

Citi is one of the world\xe2\x80\x99s leading global banks serving 90% of the Fortune 500 companies. Our global network spans 97 markets serving clients in more than 160 countries and jurisdictions. We provide a broad range of financial services and products to our clients to help them meet their biggest opportunities and face the world\xe2\x80\x99s toughest challenges. This role sits within our Treasury and Trade Solutions (TTS) Onboarding Operations function within our Institutional Client Group (ICG) business. Simply put, we work with a wide range of corporate clients, many of which are household names, to help enable their day-to-day banking needs across a broad range of products (e-commerce, payments to suppliers, collections from customers, payroll, treasury funding, supply chain financing, corporate credit cards for travel expenses, etc). This job posting is advertising a role specifically related to the on-boarding of clients to our Commercial Cards suite of products that covers Corporate Cards for Travel & Expenses, Meeting & Events, Centralised Travel Accounts, Purchase Cards (financing the supply chain) \xe2\x80\x93 cards available both in Physical and Virtual forms \xe2\x80\x93 we have a lot of options to meet different business requirements of our customers. Our team specifically helps client access these products and services digitally, setting up interfaces between our client\xe2\x80\x99s systems and ours to exchange data (e.g. file based feeds to our client expense management systems like Concur, SAP, Oracle), to utilise our Virtual Cards products (e.g. using APIs / webservices to request the creation of a new virtual card number), and to help clients with their reconciliation (e.g. how to make payments to us when balances are due).

Responsibilities:

You will work in a multi-client, multi-project environment where you will be responsible for providing overall end-to-end ownership of the technical solution and client delivery by:

• Partnering with our Sales teams to help our clients understand our Commercial Card products and technical capabilities to make sure they get the most out of the technical solution they are looking to implement
• Supporting our clients through their development process giving them access to applicable technical documentation and guidance as they progress through their client on-boarding journey with us
• Configuring Citi\xe2\x80\x99s applications in accordance with the technical solution that is being delivered and owning the engagement of internal and 3rd party teams as required to get the setup completed on time and to specification
• Supporting our clients through their DEV / SIT / UAT / QC testing to build confidence in the solution that is being built will work for them once we switch them on in production
• Coordinating the change management process to deploy a client\xe2\x80\x99s configuration and setup into our live environment and support our clients through initial production verification testing (PVT)
• Partnering with a Project Manager who will be responsible for providing the overall governance for the client engagement

Qualifications:

Very few people have done this exact role before, so we are open minded and like to have people from a diverse range of backgrounds. There are however some key attributes which we look for to give you the best foundation to becoming successful in this role:

• Great communicator \xe2\x80\x93 must be comfortable speaking with people of varying levels of seniority and technical knowledge both internally and externally
• Technical acumen \xe2\x80\x93 you don\xe2\x80\x99t need to be from a technology background (most of us in the team aren\xe2\x80\x99t) but you need to be able to be comfortable diving into technical discussions, understanding technical documentation, solving technical problems
• Ability to handle a mixed workload \xe2\x80\x93 you will be working with several clients on several projects in parallel. You need to be able to manage your time effectively and efficiently to make sure all your clients get the attention they need to keep them moving forwards
• Empowered \xe2\x80\x93 you act as the single technical point of contact to face off to the client and need to represent our clients interests internally. You need to be comfortable in pushing our internal partners across technology, operations, and product in getting the right results to deliver an exceptional client experience

Education:

• Bachelors/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.



Job Family Group: Implementation



Job Family: Build Management



Time Type: Full time



Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi\xe2\x80\x9d) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .

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