Fluency in English and Bahasa Malaysia (verbal, read, and type) are required
Willing to commit at 9am - 6pm (9 hours work included 1 hour break)
Willing to commit on 5 days work per week (Monday - Friday)
Able to work in Petaling Jaya (fully on-site office, reachable by LRT)
Proficient in basic office software (Microsoft office)
Able to work independently with minimum supervisory.
Strong work ethic and a can-do attitude
Tanggungjawab
Answer incoming call centre questions about insurance policies and insurance coverage issues, as well as consumer complaints and general inquiries
Demonstrate accuracy in processing client policy modifications based on the data given
Verify new customers coverage and present policyholders with proof of insurance paperwork
Keep track of all customer inquiries and follow up to verify that all questions are answered regarding customer policies
Stay up-to-date on new marketing efforts to answer insurance product inquiries utilizing all the resources available
Work in a team to achieve the required KPI elements and SLA
Manfaat
Basic RM 2000 + RM 400 KPI
EPF & SOCSO
12 Annual leave + 14 Medical leave
1 Month Training Provided (Paid Salary)
Comfortable Office Environment
Reachable by Public Transport (LRT)
FREE scheduled shutter van (LRT - Office - LRT)
Work-Life Balance
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Maukerja
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