Job Description

MohonKelayakan

• Diploma in Business Administration, Marketing, or related field.
• Proven experience in client servicing, account management, or customer relations.
• Excellent interpersonal and communication skills, with the ability to build rapport and influence stakeholders.
• Strong problem-solving abilities and a proactive approach to addressing client needs.
• Ability to multitask, prioritize tasks, and work efficiently in a fast-paced environment.
• Proficiency in RM software and Microsoft Office Suite.
• Demonstrated ability to collaborate effectively across teams and functions.
• A positive attitude, resilience, and a willingness to learn and adapt.

TanggungjawabClient Servicing:

• Serve as the primary point of contact for clients, addressing inquiries, resolving issues, and ensuring timely and effective solutions.
• Proactively anticipate client needs and provide personalized assistance to enhance their experience.Collaborate with internal teams to ensure seamless delivery of products/services to clients.

Building and Retaining Relationships:

• Cultivate and maintain strong relationships with existing clients, understanding their business objectives and challenges.
• Regularly engage with clients to gather feedback, address concerns, and identify areas for improvement.
• Implement strategies to enhance client satisfaction and loyalty, fostering long-term partnerships.

Communication and Reporting:

• Communicate effectively with clients, colleagues, and partners through various channels including email, phone, and in-person meetings.
• Maintain accurate records of client interactions, feedback, and partnership activities.Generate regular reports on client engagement, satisfaction levels, and partnership progress for management review.

Continuous Improvement:

• Stay updated on industry trends, competitor activities, and market dynamics to identify new opportunities for growth.
• Actively participate in team meetings, training sessions, and skill development programs to enhance job knowledge and performance.
• Provide insights and recommendations for process improvements to streamline client service operations and optimize outcomes.

Manfaat

• Training Provided
• Petrol Allowance
• Phone Allowance
• Casual Dress Code
• Next to LRT
• EPF & Socso

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