Job Description

Job Responsibility Client Servicing Serve as the primary point of contact for clients, addressing inquiries, resolving issues, and ensuring timely and effective solutions. Proactively anticipate client needs and provide personalized assistance to enhance their experience.Collaborate with internal teams to ensure seamless delivery of products/services to clients. Building And Retaining Relationships Cultivate and maintain strong relationships with existing clients, understanding their business objectives and challenges. Regularly engage with clients to gather feedback, address concerns, and identify areas for improvement. Implement strategies to enhance client satisfaction and loyalty, fostering long-term partnerships. Communication And Reporting Communicate effectively with clients, colleagues, and partners through various channels including email, phone, and in-person meetings. Maintain accurate records of client interactions, feedback, and partnership activities.Generate regular reports on client engagement, satisfaction levels, and partnership progress for management review. Continuous Improvement Stay updated on industry trends, competitor activities, and market dynamics to identify new opportunities for growth. Actively participate in team meetings, training sessions, and skill development programs to enhance job knowledge and performance. Provide insights and recommendations for process improvements to streamline client service operations and optimize outcomes. Job Requirements Diploma in Business Administration, Marketing, or related field. Proven experience in client servicing, account management, or customer relations. Excellent interpersonal and communication skills, with the ability to build rapport and influence stakeholders. Strong problem-solving abilities and a proactive approach to addressing client needs. Ability to multitask, prioritize tasks, and work efficiently in a fast-paced environment. Proficiency in RM software and Microsoft Office Suite. Demonstrated ability to collaborate effectively across teams and functions. A positive attitude, resilience, and a willingness to learn and adapt. Job Benifits Training Provided Petrol Allowance Phone Allowance Casual Dress Code Next to LRT EPF & Socso

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