Job Description

Founded in Singapore in 2013, Castlery is a digital-first furniture lifestyle brand delivering to 54 metropolitan areas across the United States, Australia and Singapore. Our mission is to create quality and beautiful furniture pieces and empower every customer to create an inspiring space. A space in which they can thrive and be their best self.

With our international markets now contributing close to 80% of our group revenues, we are entering a phase of hypergrowth as we seek to firmly establish Castlery as the customers' furniture lifestyle brand of choice. We are looking for creative and ambitious talents to join our team on this journey.

As a digital-first tech start-up, we are driven by curiosity and move on insightful data to steer our decisions. We lead with a growth mindset and the belief that the combination of each individual's passions and skills carry the company upward and forward. At Castlery, it's where all ideas are listened to, and brainstorming means that job titles get left at the door. This is where self-starters can really make their mark, thriving and evolving as they go.

Job Responsibilities

Castlery is hiring an Operations Specialist Agent (Night Shift) to join the Operations team. This is a remote/work-from-home role supporting our US Market and will require you to work PST hours with our teams in the US.

Your daily job responsibilities are as per below:-

• Ensure customers' orders are accurately maintained, updated, and fulfilled accurately within our internal ERP/WMS Systems.
• Assist with monitoring customers' shipments from the time of receipt to its delivery, and billing.
• Respond to customers' and Third-party logistics (3PL) inquiries in a timely and professional manner via emails, calls, and our ticketing system.
• Communicate Urgent or Special Delivery Requests received from customers to the 3PL's using the highest-level of accuracy and resolving with issue a Customer-Centric approach.
• Liase with 3PL's regarding customers' deliveries, return pickups, complaints, collect details of Damaged Products, file claims and input exceptions into ERP system accordingly.
• Work Cross-Functionally with internal teams, communicate updates, Develop Solutions that are results-based, and achieve Customer Satisfaction.
• Support the team lead and perform any other ad hoc duties as assigned.

• Min 2 years working in Operations/ Logistics for an Ecommerce business.
• Solid understanding of transportations and supply chain network behaviour
• Fluent in English with excellent communication skills, both written and verbal

• Experience in ERP Systems, WMS (Warehouse Management System), Microsoft Office, including intermediate skills in Excel
• Experience working in Freshdesk or Zendesk preferred
• Ability to empathize with and prioritize customers' needs and provide appropriate solutions,
• Independent and self-driven with problem solving skills
• Must be able to work in a dynamic, fast-paced environment and meet deadlines.
• Experience with remote work

• Working Hours: 12am - 9am (MYT)
• Working Days: Mondays to Fridays, remote working environment