Customer Service Specialist (night Shift)

Kuala Lumpur, Malaysia

Job Description


  • Provide professional customer support to drive revenue and increase profitability for our client\'s business
  • Ensure client satisfaction with our product and services
  • Address clients\' concerns effectively through various communication channels
  • Establish a trusted strategic advisor relationship with our clients
  • Maintain sustainable relationships with clients through active engagement and open communication
  • Provide appropriate solutions or alternatives in the most effective/efficient manner to resolve customers\' issues
  • Coordinate with English-speaking colleagues/customers, translate and communicate their concerns to the Mandarin-speaking clients for resolution
  • Act as client advocate, liaise with their customers, mediate and settle disputes with their best interest in mind
  • Promptly follow up with the relevant parties to ensure resolution and customer recovery
  • Take orders from Mandarin-speaking customers for our clients
  • Other duties as assigned
As a Mandarin/English Bilingual Client Service Specialist, you must demonstrate several key attributes to be considered for this position. Included in this list are the following:
  • Mandarin speaking and typing ability
  • Professional fluency in English
  • A quick and willing learner that can master all details of our client\'s product and call taking techniques
  • Enthusiasm for our client\'s business. Takes ownership and acts on behalf of the entire company
  • Passion for helping others. Takes great satisfaction in seeing our clients\' business succeed
  • The intelligence to recognize areas of improvement in the company, and the ability to articulate/execute them
  • Ability to work well under high pressure and can think quickly on his/her feet. Ability to connect with clients over the phone and make them feel comfortable
  • An innate motivation to service our clients the best possible way
  • Strong work ethic and a can-do attitude
  • Has superb verbal and written communication skills
Benefits
  • EPF
  • SOCSO
  • Medical
  • Insurance
  • Night Shift Allowance
Additional Benefits
  • Training Provided
  • 5 Working Days
  • Allowance Provided

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Job Detail

  • Job Id
    JD910203
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Kuala Lumpur, Malaysia
  • Education
    Not mentioned