Job Description

PROJECT: MAXIS #BuildYourDreamWithUs If you are ambitious and aspire to grow in your career, you are the right candidate for this role. SRG provides you opportunities to make your dreams a reality and to unleash your full potential. What you would enjoy as SRGian? Ability to earn high performance incentives UP T0 RM1000
Performance based environment which gives you an opportunity to outshine
Constant support and extensive training to prepare you for your role and your career growth
Be coached and mentored by the experts in the field
Rigorous expansion which gives you great opportunity for career advancement
Exposure & experience in a fast paced BPO Call Centre Industry
Ability to sharpen and enhance your communication and negotiation skills
Convenient & easy access to working location (KL Sentral) - accessible to all modes of public transport
Fun and exciting work environment
Engaging activities and recognition programs
Medical claims, Employer\xe2\x80\x99s EPF contribution and social security coverage What you will do: Interact with customers via telephone to provide information and assistance
Professionally handle high volume of inquiries from customers
Achieve productivity standards and goals while maintaining the highest level of customer service
Able to resolve the calls within the agreed SLA (Service Level Agreement)
Must demonstrate high degree of integrity and confidentiality \xe2\x80\x93
Undertake any other duties as-and-when assigned by the Management What do you need to apply for the role? Must possess minimum SPM
Experience in customer service roles is desirable. Past working experience in contact/call center are encouraged to apply
Good command of spoken and written English and Bahasa Malaysia Personality traits \xe2\x80\x93 Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical, and goal focused
Customer service skills \xe2\x80\x93 Attentiveness, empathy, patience and consistency, persuasive, immaculate telephone manners and communication skills
Able to work on public holidays and weekends
Required to have own transportation arrangement as u need to work on PM Shift (1-10PM, 2PM-11PM,3PM-12AM,4PM-1AM, 5PM-2AM) Job Type: Full-time Salary: RM2,000.21 - RM3,000.00 per month Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development
• Vision insurance

Schedule:

• Afternoon shift
• Evening shift

Supplemental pay types:

• Commission pay
• Performance bonus

Application Question(s):

• Are you able to work on night shift

Education:

• STM/STPM (Preferred)

Experience:

• Customer Care Specialist: 1 year (Preferred)

Language:

• English (Preferred)
• Bahasa (Preferred)

Ability to Commute:

• Kuala Lumpur (Required)

Ability to Relocate:

• Kuala Lumpur: Relocate before starting work (Required)

Expected Start Date: 11/21/2023