Customer Service Professional
Job Description
POSITION SUMMARY:
The CSP's role is to resolve customer complaints via phone. The CSP is required to greet customers warmly and ascertain the problem or reason for calling. The CSP is also required to assist customers in their inquiries.
DUTIES AND RESPONSIBILITIES:
- Interact with customers via telephone to provide information and assistance
- Professionally handle a high volume of inquiries from customers
- Achieve productivity standards and goals while maintaining the highest level of customer service
- Able to resolve the calls within the agreed SLA (Service Level Agreement)
- You will be accountable for meeting individual (KPIs) and team goals
- Must demonstrate a high degree of integrity and confidentiality
- Maintain confidentiality of customer information at all times
- Undertake any other duties as-and-when assigned by the Management
REQUIREMENTS:
- SPM/Diploma/Degree
- Experience in customer service roles is desirable
- Good command of spoken and written English and Bahasa Malaysia
- Personality traits – Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical, and goal-focused
- Customer service skills – Attentiveness, empathy, patience and consistency, persuasive, immaculate telephone manners, and communication skills
- Stress tolerance and ability to work under pressure
- Able to start immediately
Skills Required
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Job Detail
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Job IdJD798313
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IndustryBPO/ITES
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Total Positions1
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Job Type:Full Time
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Salary:Discuss
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Employment StatusPermanent
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Job LocationKuala Lumpur, Malaysia
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EducationOther
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Experience0 - 2 Year