Job Description

Technical Support Specialist - Veterinary Software (Remote)

Company:

VetCheck

Location:

Remote - Malaysia or Philippines

Type:

Full-Time or Part-Time (3-4 days/week)

Why This Role?

You'll become the product expert. When clinics have technical questions or issues, you're the one who knows the answer--or can figure it out fast.

No sales targets. No chasing clients. Just solving problems and helping people use the software properly.

What You'll Do

Learn the software inside-out

- become the go-to expert on VetCheck

Handle technical support queries

- via email, chat, and phone

Join client calls

- when the team needs technical backup

Troubleshoot issues

- identify problems, find solutions, escalate bugs to dev

Create help resources

- FAQs, guides, training videos

Support onboarding

- help new clinics get set up and trained
What We're Looking For

Must-haves:

Strong English - verbal AND written

(you'll be on calls and writing help guides)

Past experience with SaaS / cloud-based software

(as a user or support role) Tech-savvy - you pick up new software quickly Patient and calm when explaining things Problem-solver - you dig until you find the answer Reliable internet connection (minimum 25 Mbps) Backup power and/or internet if you're in an area with outages Comfortable working remotely without supervision

Nice-to-haves:

Experience in IT helpdesk, tech support, or customer service Background in veterinary, medical, or healthcare (not required)
What You GetBenefit

Details

Salary

Above market rate for your location

Hours

Standard business hours - no weekends, no after-hours

Work from home

100% remote

Equipment

We provide what you need

Growth

Senior support, training specialist, or product roles

This Role Is NOT For You If...

You need constant direction to stay productive You get frustrated when people ask "obvious" questions You prefer sales or relationship-based roles You have unreliable internet or frequent power outages without backup
How to Apply

Send us:

Your CV/resume A screenshot of your internet speed test (speedtest.net) A short answer: "Tell us about a time you figured out a technical problem with no help. What did you do?"*

Job Types: Full-time, Part-time, Permanent

Pay: RM4,000.00 - RM5,500.00 per month

Experience:

Veterinary experience: 1 year (Required) Sales or customer service: 1 year (Required) software: 1 year (Required)
Work Location: Remote