Job Description

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

Job Title

Vice President, Product Success, Product Management Excellence & Business Operations

Who is Mastercard?

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview

This position is responsible for leading Product Success, to help better Mastercard products go-to-market and achieve better business outcomes.

The Product Success leader is responsible for:

• Championing Mastercards product development and management framework in Asia-Pacific, working across all product groups
• Co-ordinating cross-functional teams to ensure quality products are brought to market
• Lending project management support to select strategically important initiatives
• Leading Product Optimization activities, focused on the scaling and usage of key strategic focus areas, working in close collaboration with products owners, marketing, consulting and account management colleagues
• Increasing Card-Not-Present (CNP) approval rate optimization by using analytical, strategic storytelling and cross-functional solution linkages
• Providing business support and running operational excellence activities for Products & Innovation

Role

• Be a consultation point for product managers on applying the Studio (formerly Product Management Excellence) framework to their products
• Apply project management skills to drive alignment, integration and execution among internal and external project stakeholders supporting the development of Mastercard products
• Work effectively with cross functional teams involved in the development and management of products including Products & Innovation, Data & Services, Cyber & Intelligence, Marketing & Communications, Mastercard Technology, Legal, Sales and Customer Delivery
• Identify and jointly implement improvements with cross-functional partners on improving the Studio (formerly Product Management Excellence) framework in region, continually improving how products and cross-functional partners can collaborate for better outcomes overall for Mastercard
• Play a pivotal role in strategic initiatives as needed
• Increase CNP approval rate optimization, including data-driven insights to senior stakeholders, and coordinating workstreams across multiple teams
• Partner with internal stakeholders to embed and leverage data analytics capabilities and metric reporting
• Support product teams as a subject matter expert in product data analysis and reporting
• Execute Business Operations duties, which includes coordinating management reporting, leading team initiatives and supporting business efficiency efforts
• Develop and deliver communications and oversee the Communications Plan for the regional Products & Innovation team

All About You

• Thinks strategically and develops a strategic view on Mastercards business
• Strong drive, passion to excel and results-oriented
• Strong leadership skills to drive change initiatives; able to change peoples mindset
• Solid understanding of all strategic and operational aspects of Mastercard, as well as the competitive landscape and market trends
• Assertive to be seen as a business partner to Senior Management and key stakeholders, to be perceived as an effective and valued subject matter expert
• Able to liaise and work with a customer-oriented mindset towards internal and external counterparts (e.g., accountability, sense of urgency, excellence)
• A strong team player and team leader
• Strong written and verbal communication skills and attention to detail
• Strong learning agility, intellectual curiosity and comfort with ambiguity
• Ability to oversee multiple projects and initiatives concurrently
• Strong information and data analysis skills
• Adaptivity and flexibility to effectively collaborate with stakeholders across different functions, geographical locations, cultures and background

Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercards security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercards guidelines.

Mastercard