Job Description

OVERALL SCOPE OF JOB DESRIPTION:

To plan, organize, direct and coordinate the beach villa associates and resources for efficient, well prepared and profitable service of food and beverage and front office operation in line with the LHW service standards.

SPECIFIC DUTIES & PERFORMANCE RESPONSIBILITIES

Financial Responsibilities:

1. To establish and monitor cost and expense control systems and procedures to achieve operating budget

2. To be able to take corrective measures and actions to ensure highest possible profitability

3. To maximize revenues through pro-active actions

4. To ensure all the billing and cash payments are done according to the procedures

Operational Responsibilities:

Guest Service

1. To personally verify that guests in their villas are receiving the best possible service available

2. To check on standards of services

3. To be demanding and critical to service standards as well as hygiene standards

4. To constantly strive to please all guests that he/she may come into contact with

5. To ensure employees project professionalism and are well trained and provide friendly and efficient service

6. To maintain an atmosphere of tranquility at the area, never giving the impression that there is a problem

7. To be always aware of dietary requests of certain guests and sharing this information with all the staffs and chefs

8. To constantly strive to please the guest with whom he/she may come into during working hours

9. To ensure that thoughtful and attentive guest service with relaxed efficiency is offered by the associates

10. To welcome guests upon arrival and departure together with team

11. To ensure data entry in Opera is accurate and all accounting procedures are adhered to according to established policies and procedures

12. To be able to resolve and report all guest related complaints efficiently

13. To delegate authority and responsibility to direct subordinates

14. To coordinate with the culinary team in regards to guest requests and food preparations

Product Knowledge:

1. To constantly verify that the physical product in all aspects is consistent with the department standards

2. To periodically inspect the individual villa to ensure cleanliness and well maintained standards

3. To ensure landscaping at beach and surrounding areas are well maintained

4. To ensure that policies and procedures in regards to staff appearance, hygiene and standards are enforced

General Info:

1. To ensure that corporate, divisional and departmental policies and procedures are adhered to at all levels

2. To liaise closely with other departments and emphasizes on excellent inter-departmental relations considering other departmental procedures and policies

3. To conduct a daily briefing for all the associates and ensure flow of information

4. To ensure that all associates have accomplished their side duties.

5. To check butler pantries on cleanliness standards

6. To ensure proper manning for high season is in place and efficient rostering

7. To monitor food and beverage quality and portion control

8. To control usage of outlet supplies and equipment

9. To liaise with Chef and Director of Food and Beverage on operational needs

10. To work closely with sales team and culinary teams in terms of operations set ups as per requirements

11. To attend the GM cocktail party weekly and arranging for invitation for repeat guests, VIP guests and long stay guests

12.To act within his/her capacities. Must be thorough knowledgeable with hotel emergency procedures

13. To be fully responsible for all emergency cases for the villa

14. To ensure the team understands the business goals and the company's objective, departmental objective, average room rate occupancy and the forecast and budgets figure.

Marketing Responsibilities:

1. To assist in the preparation of the annual business plan

2. To fully understand the market needs of house guests and local market, assisting in the development of product lines and services accordingly

3. To be constantly aware of new market trends and activities of competitors, ensuring that his operation is always one step ahead of the competition

4. To entertain regular and potential clients and maintaining excellent guest relations

5. To update and informing staff of menus and prices

6. To create a festive plan, implementing successful and creative events

7. To develop and monitor associate sales incentive programs ensuring associates meet their sales targets

8. To implement, utilize and monitor guest history program for preferences

Job Type: Full-time

Pay: RM5,000.00 - RM7,000.00 per month

Benefits:

Health insurance Meal provided Opportunities for promotion Parental leave Professional development
Work Location: In person