The virtual partner account manager is responsible for working closely with the in - country resellers. In this position you will cultivate and grow assigned installed base of reseller accounts. You will be assigned a portfolio of active resellers. Must be able to drive a reseller satisfaction, churn, and renewal, up-selling and cross-selling. Create a reseller retention plan and related relational marketing activities to increase reseller networking and loyalty. Responsibility/ActivityTele-Management
Grow the Business through Tele-Managed partners
Conduct well-structured, proactively planned outbound sales calls, aligned to SMB priorities and programs
Drive revenue and client preference. Motivate and help partners to win business with client\xe2\x80\x99s solutions
Activate Presales to help partner as needed
Disseminate client/Disti promotions to partners
70%:30% time spend on Partners: End User coverage
Operational Excellence
100% responsibility to manage partner and End user pipeline in SFDC.
Weekly pipeline reviews with top 10 to 20% partners & customers
Conduct a Weekly business review to present current results, pipeline, forecast and productivity to customer
Conduct a mini business quarterly review with top tier partner (10 to 20% of partner portfolio)
Groom the 2nd tier partner ready to become top tier in the future (if some top tier fall out)
Leverage Partner One assets
Ability to deliver the key activities that Client\xe2\x80\x99s customer expected
Driving partner enablement
Ensure partners are Technically competent
Ensure partners sales\xe2\x80\x99 team are able to sell client\xe2\x80\x99s solutions
Help the build their Demand Gen engines
Partner L & L
Referral business model
Share quarterly updates on SMB priorities, programs and solution
Champion New Product lntro to speed, time to achieving run-rate business
Contribute to broader partner outreach
Motivate partners to attend Partner and technology events, subscribe to online newsletters and information
Disseminate client sales assets like End User product flyers / client\xe2\x80\x99s branding posters / sales and technical training webinars to increase their sales effectiveness
Ratio of 1 iPBM to 100 to 150 silver and nMFT resellers
30 mins partner plus updates > 12 partner touches per day Coverage is min twice a month per partner
Additional Activities for position include but are not limited to:
Professional, polite, articulate and excellent communication skills.
Manage client\xe2\x80\x99s category based on client program guidelines
Assist area by participating in or arranging participation in requested shows, trainings, meetings and outings if requested
Manage assigned accounts and serve as client category product group expert for the assigned geography
Assume responsibility for total account ownership for assigned accounts.
Ensure activity and drive to meet sales goals
Provide product group successes, inhibitors and market feedback to Supplier\xe2\x80\x99s manager
Creation of partner sales plans for growing client business
Establish relationships within assigned reseller location(s) to build loyalty and increase sales
Ensure proper management of the product demo loan program
Client to provide ongoing training and resources to help enable iPBMs to be proficient on client products, business development partner programs, resources, websites, etc. Participate or arrange participation in requested shows, trainings, meetings and outings if deemed appropriate by client
Log partner engagement activity in Suppliers database
Knowledge, Skills, and Abilities
Min. SPM/O-Level is required, Diploma/Degree is preferred
Min. 1 year of working experience in IT/IT Hardware Industry
Experience in CRM tool is preferred
Excellent communication skills both verbal and written in Mandarin and English
Have good interpersonal and team-working skills, allowing them to engage positively with all members of their team and provide leadership and support, where required.
Goal oriented and innovative
Be professional and cooperative, to ensure an effective working partnership with Stakeholders, subject specialists and staff
Have excellent organizational and administrative skills (including attention to detail)
Have good presenting/training skills (for sharing standards with colleagues and team-members)