Job Description

Organization

Volvo Trucks

Position Description

Introduction

Do you feel motivated by aftersales, as well as building a high performing team? Do you have a good knowledge of the workshop parts & process and also how to empower a group of people, in order to feel engaged and perform their best together? Then we need you! We are looking for a people-oriented leader, with the customer as well as internal teamwork in sight. A person who wants to shape the future together with us. Do you recognize yourself, please continue to read, as we would love to connect with you!

Who are we, and what can we offer?

Retail Service Operation, VTI Malaysia is responsible for the Aftersales in line with strategic position for Malaysia business. The team is into the journey of applying a more LEAN way of working including looking for areas to develop in progressive organization. In this role you will be an enabler of this, with your skills of building a high performing team based on clarity, empowerment and trust of the members. Please find below more details in the responsibilities. In this role you will report to the Vice president of Retail Service Operation.

Main responsibilities and Activities

• Overall responsible for leading Port Klang Aftersales in line with strategic position for Malaysia business, towards #1 in Customer Satisfaction and Total Solution provider.
• Ensure effective customer service and CSI levels are achieved.
• Lead on the implementation of sales activity to grow the parts and services sales as per target.
• Responsible to drive the trading consistently and at a profitable level meeting target.
• Monitor quality, efficiency, and risk to ensure credit controlling is effectively in place and implementing corrective actions where appropriate.
• Effectively implement systems and processes according to the global standard available in the Retail Operation Manual (ROM).
• Lead, develop and coach the team in the dealership.
• Building relationships with customers and other important stakeholders
• Collaborating efficiently both externally and internally
• Review and understand performance figures and propose immediate solutions/recommendations for improvement in the case of areas of poor performance.
• Ability to draft and present business reports to the management team.
• Drive sustainability improvements & diversity inside its own organization.

Your profile

• Degree or MBA in related field
• Strong commercial skills and competent in the Workshop Parts & Processes
• Strong ability to build a high performing team, based on clarity, trust and empowerment
• Strong collaboration and communicative skills, both internal and external
• Customer focus
• Strategic ability, to be able to connect todays conditions towards future ambitions

Volvo Trucks are actively working to establish teams that will take maximum advantage of the strength inherent in differences in knowledge, experience, age, gender and nationality, etc. We find that well balanced working teams increase group dynamics, creativity and new approaches to solution.

About us
The Volvo Group is one of the world\'s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under the leading brands Volvo, Renault Trucks, Mack, UD Trucks, Eicher, SDLG, Terex Trucks, Prevost, Nova Bus, UD Bus, Sunwin Bus and Volvo Penta.
The Volvo Trucks brand has been built up over decades and enjoys a solid position worldwide. It is one of the world\'s best known and respected brands within the commercial vehicle industry. It is associated with the core values quality, safety and environmental care. With Volvo Trucks you will be part of a global and diverse team. We work with passion, we trust each other and we embrace change to stay ahead. We make our customers win.

About Volvo Trucks International
Volvo Trucks International is responsible for sales and marketing activities in Africa, Middle East and Asia/Pacific markets, covering truck sales in 127 countries. The Sales Area is managed through nine markets located in Gothenburg, Brisbane, Dongtan (Korea), Kuala Lumpur, Casablanca, Dubai, Singapore and Johannesburg. The HQ of Volvo Trucks International is also located in Gothenburg.

Functional Area

Aftermarket

Travel Required (maximum)

Occasional Travel

About us

The Volvo Group drives prosperity through transport solutions, offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase our customers\' uptime and productivity. Founded in 1927, the Volvo Group is committed to shaping the future landscape of sustainable transport and infrastructure solutions. Countless career opportunities are offered across the group\'s leading brands and entities that share a culture of Trust, Passion, High Performance, Change and Customer Success.
www.volvogroup.com/career.

The Volvo Trucks brand has been built up over decades and enjoys a solid position worldwide. It is one of the world\'s best known and respected brands within the commercial vehicle industry. It is associated with the core values quality, safety and environmental care. With Volvo Trucks you will be part of a global and diverse team. We work with passion, we trust each other and we embrace change to stay ahead. Together we move the world we want to live in and help our customers keep their promises.

Employment/Assignment Type

Regular

Last application date

01-Sep-2023

Arquus