Job Description

Organization

Volvo Trucks

Position Description

Introduction
Do you feel motivated by building a high performing team? Do you have good knowledge of the Trucks Service Market and Retail processes? Do you like empowering a group of professionals to make them feel engaged and perform their best together?

If the answer is YES, we would love to connect with you!

We are looking for a people-oriented leader, with the customer as well as internal teamwork in sight. A person who wants to shape the future together with us.

Who are we, and what can we offer?
Vice President - Service Market and Retail is responsible for the entire Dealer/Private Importer network throughout Malaysia, in terms of overall strategy and operations. This role will also be managing the Service Market team and interface with Volvo Trucks / Volvo Trucks International in Sweden.

The team is into the journey of applying a more LEAN way of working including looking for areas to develop with the benefit of digitalization. In this role you will be an enabler of this, with your skills of building a high performing team based on clarity, empowerment and trust of the members. This role will report to the Managing Director and will be a Member of the market Malaysia Executive Leadership Team.

Main responsibilities and Activities

• Overall responsible for leading the Service Market and Retail team in line with strategic position for Malaysia business, towards #1 in Customer Satisfaction and Total Solution provider.
• Develop volume and profitability of parts and service sales.
• Improve efficiency and service level of workshops, up to global brand standards.
• Improve on parts availability and inventory turnaround.
• Ensure increased competency in the Service Market & Retail organization.
• Ensure high motivation and satisfaction of employee engagement and developing competence of individuals.
• Lead and manage the overall Retail performance and profitability.

Your profile

• Degree or MBA
• Strong commercial skills and experience in leading Service Market / Retail team.
• Good understanding of after-sales operations and processes (Way of working)
• Experience in managing teams and developing competence of individuals.
• Able to demonstrate clear vision, global mindset and successful people and culture leadership and integration.
• Proven leadership skills in Dealer and Service Environment
• Proven business development skills and ability to structure effective processes
• Customer focus
• Strategic thinking

Volvo Trucks are actively working to establish teams that will take maximum advantage of the strength inherent in differences in knowledge, experience, age, gender and nationality, etc. We find that well balanced working teams increase group dynamics, creativity and new approaches to solution.

About us
The Volvo Group is one of the world\'s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under the leading brands Volvo, Renault Trucks, Mack, Eicher, SDLG, Terex Trucks, Prevost, Nova Bus, Sunwin Bus and Volvo Penta.
The Volvo Trucks brand has been built up over decades and enjoys a solid position worldwide. It is one of the world\'s best known and respected brands within the commercial vehicle industry. It is associated with the core values quality, safety and environmental care. With Volvo Trucks you will be part of a global and diverse team. We work with passion, we trust each other and we embrace change to stay ahead. We make our customers win.

About Volvo Trucks International
Volvo Trucks International is responsible for sales and marketing activities in Africa, Middle East and Asia/Pacific markets, covering truck sales in 127 countries. The Sales Area is managed through nine markets located in Gothenburg, Brisbane, Dongtan (Korea), Kuala Lumpur, Casablanca, Dubai, Singapore and Johannesburg. The HQ of Volvo Trucks International is also located in Gothenburg.

Functional Area

Aftermarket

Travel Required (maximum)

Frequent Travel

About us

The Volvo Group drives prosperity through transport solutions, offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase our customers\' uptime and productivity. Founded in 1927, the Volvo Group is committed to shaping the future landscape of sustainable transport and infrastructure solutions. Countless career opportunities are offered across the group\'s leading brands and entities that share a culture of Trust, Passion, High Performance, Change and Customer Success.
www.volvogroup.com/career.

The Volvo Trucks brand has been built up over decades and enjoys a solid position worldwide. It is one of the world\'s best known and respected brands within the commercial vehicle industry. It is associated with the core values quality, safety and environmental care. With Volvo Trucks you will be part of a global and diverse team. We work with passion, we trust each other and we embrace change to stay ahead. Together we move the world we want to live in and help our customers keep their promises.

Employment/Assignment Type

Regular

Last application date

01-Sep-2023

Arquus