Job Description

Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services. We work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralising and standardising technology systems as well as banking operations in Singapore and overseas branches. Job Responsibilities Responsible to support application wellness in production, investigate production issue raised, and respond to user with feasible workaround. Investigate production issues, determine production defect severity and provide workaround to user if feasible to move business forward Manage and respond to users on timely manner Log incident ticket for production issues and request tickets for user queries Provide necessary information needed for further investigation to next level support (L3) to proceed with fix Ensure L3 teams identify root cause with impact analysis before delivering production defect fixes Follow up on defect and incident closure and meet incident closure KPI subject to L3 on defect fixes. Share production defect support learning with QA team and development team to improve application quality and minimize future defects Make sure system availability as per respective agreed SLA Ensure daily end of day execution for supported applications complete successfully Perform annual Disaster Recovery (DR) exercise for supported applications Provide support for server level patches / upgrade as and when applicable Facilitate proper knowledge transfer (KT) from project / development team before enhancement release Facilitate application documentation is properly updated for each production release Prepare incident review report for major incidents Facilitate the Vulnerability Risk Assessment/Pentest conducted by Security team Facilitate on Obsolescence Risk Assessment exercise Job Requirements IT related degree with preferably at least 3-5 years of relevant experience, or comparable professional qualifications Knowledge in AS400 system and programming language RPG and RPGLE are preferred Good time management and able to work independently and multi-tasking Excellent interpersonal skills and strong customer service culture Able to works out-of-hours basis support Analytical thinking with effective problem solving skills Agility and capable to adapt to changing environment Be a part of UOB Family UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate\'s age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application. Apply now and make a difference.

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