Job Description

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.

Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

The Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services. We work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralising and standardising technology systems as well as banking operations in Singapore and overseas branches.

Job Responsibilities

Responsible to support application wellness in production, investigate production issue raised, and respond to user with feasible workaround.

Investigate production issues, determine production defect severity and provide workaround to user if feasible to move business forward

Manage and respond to users on timely manner

Log incident ticket for production issues and request tickets for user queries

Provide necessary information needed for further investigation to next level support (L3) to proceed with fix

Ensure L3 teams identify root cause with impact analysis before delivering production defect fixes

Follow up on defect and incident closure and meet incident closure KPI subject to L3 on defect fixes.

Share production defect support learning with QA team and development team to improve application quality and minimize future defects

Make sure system availability as per respective agreed SLA

Ensure daily end of day execution for supported applications complete successfully

Perform annual Disaster Recovery (DR) exercise for supported applications

Provide support for server level patches / upgrade as and when applicable

Facilitate proper knowledge transfer (KT) from project / development team before enhancement release

Facilitate application documentation is properly updated for each production release

Prepare incident review report for major incidents

Facilitate the Vulnerability Risk Assessment/Pentest conducted by Security team

Facilitate on Obsolescence Risk Assessment exercise

Job Requirements

IT related degree with preferably at least 3-5 years of relevant experience, or comparable professional qualifications

Knowledge in AS400 system and programming language RPG and RPGLE are preferred

Good time management and able to work independently and multi-tasking

Excellent interpersonal skills and strong customer service culture

Able to works out-of-hours basis support

Analytical thinking with effective problem solving skills

Agility and capable to adapt to changing environment

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate\'s age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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