Job Description

Walk-In Interview details:

Date : 8 March 2024, Friday

Time : 9.30am - 12.00pm and 2.00pm - 4.00pm

Location : Wisma Lee Rubber, 4th (3A) Floor,

1 Jalan Melaka, 50100 Kuala Lumpur

(Next to Masjid Jamek LRT Station)

Document to brings along:

• Updated resume
• Copy of NRIC and highest educational certificate (Degree or Diploma)
• 3 months latest payslip for experienced candidates
• Degree fresh graduate - full/partial semesters transcript or completion letter

:

Services

• To attend to inbound calls enquiries over various range consumer financial products and services
• To handle calls professionally by providing accurate and timeline information and able to provide effective solution to customer\xe2\x80\x99s queries.
• To provide personalized customer service to customers, whilst maintaining a professionalism and a proper phone etiquette

Quality Assurance

• To achieve first call resolution where possible and follow up with customers on unresolved issues.
• To perform after call duties and quality assurance in accordance to the set procedures with zero defect
• To consolidate and provide customer\xe2\x80\x99s feedback to respective business partners for improvements and enhancements

Alternative Channels and Cross-Selling

• To introduce and create customer awareness on self-service/automated banking channels
• To cross-sell bank products and services when appropriate

Compliance

• To ensure adherence and full compliance with Group Policy and Standards, local laws and regulations and control and procedures of the bank

Qualifications

• Degree Holders \xe2\x80\x93 related working experience preferred; Diploma holders \xe2\x80\x93 minimum of 1 year of working experience in Contact Centre and /or Consumer Financial Services (Banking)

• Fresh graduates are strongly urged to apply
• Possess customer centric / strong customer service mindset
• Committed and a good team player with willingness to step into a leadership role
• Independent and resourceful with the ability to thrive under pressure
• Meticulous, well organized and has the ability to solve problems
• Able to multitask and manage time effectively
• Willing to work on shift rotations (24/7) which includes Public Holidays

OCBC Bank