Job Description

• Previous customer service experience is often required, preferably in a warehouse or logistics environment. Experience with inventory management or order processing systems may also be beneficial.
• Excellent verbal and written communication skills are essential for this role. The ability to communicate clearly and effectively with customers and colleagues is critical
• The ability to identify and solve problems quickly and effectively is important in a warehouse operations customer service role. The ability to work under pressure and handle multiple tasks simultaneously is also important.
• Warehouse operations customer service representatives must be detail-oriented and able to accurately record information related to customer interactions, orders, and shipments.

• Maintaining accurate records: You will be responsible for maintaining accurate records of customer orders, including order details, shipping information, and any other relevant data.
• Resolving customer complaints: You may encounter customers who are unhappy with their orders for various reasons. You will need to investigate the complaints and work with the warehouse staff to resolve any issues.
• Coordinating with warehouse staff: You will work closely with warehouse staff to ensure that customer orders are processed efficiently and accurately. This may involve coordinating with pickers and packers to ensure that orders are fulfilled on time.
• Receiving and processing customer orders: You will be responsible for receiving orders from customers, verifying the order details, and processing the orders in the warehouse Providing feedback to management: You may be responsible for providing feedback to management on customer concerns, warehouse operations, and other issues that may impact customer satisfaction.

• Medical Fee
• Annual Leave
• Sick Leave
• Incentive

Ricebowl