Web Support Specialist

Miri, Malaysia

Job Description

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Offer description


$ 3,500.00 (monthly) Permanent contract Full Time On-site and remote
  • Manage and resolve incoming support requests through our ticketing system.
  • Answer support client calls, emails, or online chats regarding website troubleshooting, site updates, plugin updates, server or hosting issues, email creation, and troubleshooting, etc.
  • Assist with identifying the root cause of problems; manages and resolve issues in a constantly changing environment.
  • Maintain a high level of professionalism with clients and work to establish a positive rapport.
  • Log billable time and send invoices for support requests promptly.
  • Set up development environments and launch websites.
  • Assist our internal team with technical and training support.
  • Be available to provide after-hours and weekend coverage as needed.
Requirements
  • Minimum education level: High school
  • 2 years of experience
  • Knowledge: HTML, JavaScript
  • Availability to travel: Yes
  • Availability of change of residence: Yes

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Job Detail

  • Job Id
    JD923220
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Miri, Malaysia
  • Education
    Not mentioned