Job Description

Overview:Overall Responsibilities:

• In collaboration with Operations, Global Wellness and Resiliency and Human Resources Management, reviews client specifications and develops the project plan and implementation of the resiliency pr0gram
• Identifies resource needs for the project, ensures expectations, and goals are fully communicated to relevant team members from the functional areas and resiliency counselors
• Establishes responsibility for assigned project/s tasks/milestones
• Communicates processes and monitors project progress and compliance
• Identifies roadblocks and works with relevant stake holders to resolve issues such that requirements are met.
• Participates in analyzing and resolving problems associated with program
• Understands and communicates the inter-dependencies of various systems/products in meeting customer needs
• Completes reporting and other duties for projects and day to day operational assignments
• Takes ownership for Wellness and Resiliency implementation.
• Coordinates the exchange of Policy-related information from/with the Client and disseminates across teams and ensure all the resources provided are available to implement program.
• Maintains regular contact and gives feedback to stakeholders with regard to Policy-related changes for the successful enforcement of the policies/program
• Spots trends and flags potential issues that may arise from the application policies and offers suggestions or solutions
• Engages with all stakeholders regularly to ensure robust and consistent enforcement and correct understanding of resource constraints, policy issues or inconsistencies timely
• Gathers insights and offers policy suggestions based on the direct application of the policies and program overall
• Ensures continuous improvement of overall program
• Ensures compliance with SOW related wellness and resiliency requirements

Teleperformance