Job Description

Mohon

Kelayakan

• Applicants with SPM qualification or fresh graduates are welcomed.
• Proficient in Cantonese, Mandarin and English (Speak, Read, Type)
• Have no issue to work on 24 hours\' rotational shift with 5 working days (9 hours per shift including 1-hour break time)
• Shortlisted candidate is required to come back to the Ara Damansara office twice. (1st time for Device Collection || 2nd time for Mock Call Certification), Mock Call Certification is the certification that happens after the candidate is towards the end of the training, where he/she has to pass to be sent to production. (Conducted after 3-4 weeks upon the completion of the training)
• Applicants are to be based in Selangor or Kuala Lumpur for WFH
• Able to join on 31 January 2024

Tanggungjawab

• Able to handle all inbound calls from customers about the company\'s product and services
• Help customer resolves any issues or complaints regarding the company\'s product and services with high level of customer service
• Assist the customers in solving their problems to ensure customer\'s satisfaction with providing professional customer support
• Provide feedback on efficiency of whole customer support experience to manager and relevant departments

Manfaat

• Monthly salary: Basic RM 3000 + up to RM 300 KPI allowance + up to RM 700 night shift allowance.
• Other benefits: EPF + SOCSO, 12 days Annual Leaves, 14 days Medical Leaves
• Opportunities for career advancement within the company
• Free shuttle van service is provided from LRT Station.
• 1 month of training with basic salary will be provided

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