Wfm Lead English Jhb
Kuala Lumpur, M14, MY, Malaysia
Job Description
Overview:
If you are experienced in managing health and wellness for a large group of people, experienced in BPO environment and come with strong problem solving skills. We have something for you!
Qualifications:
Requirements:
At least 2-5 years of working experience
in thecall center experience
and/orWorkforce Management experience
is required for this position. Experience withIEX, CMS, Avaya and Teleopti an asset
Ability tocreate reports in Excel
andforecast results
Attention to detail and high level of accuracy Ability to multi-task, focus and complete reports for extended periods of time Applicants must be willing to work inGeorgetown, Penang
/Kelana Jaya, Selangor
.Responsibilities:
Responsibilities:
Manage thecall volume, daily attendance
andprogram break schedules
Work closely with theoperations team
to analyze andhelp improve their delivery processes
Generateideas for process and service improvement planning
Producedaily, biweekly and monthly internal reports
Assist with projects and other duties as requested or assigned Preparesreports on staff attendance.
Reconciles attendance daily with employee timesheets against schedule and time in/time out reporting. Communicate with management and operations team to ensure compliance with company standards. Maintain running reports of attendance incidents. Processes schedule trade requests for posted schedules Use accuracy of schedule measurements for continuous improvement, including making recommendations to improve scheduling efficiency and team member satisfaction. Providesanalytical support
for special projects. * Collaborate with fulfillment Operations Department Management on identifying opportunities to further optimize our workforce.
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Job Detail
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Job IdJD1200296
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKuala Lumpur, M14, MY, Malaysia
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EducationNot mentioned