Identifying, diagnosing, and resolving the escalated incident in Windows Server platforms
Escalated the case to L3 Infrastructure/application team if need
Perform the regular server operations such as setup, upgrade, patches deployment, monitoring and health checks, backup and restore etc
Responsible for system troubleshooting and performance turning
Prepare and maintain technical documentations
Providing support on issues related to servers, hypervisors and storages
Liaise with external vendors for IT Server operations and maintenance
Job Requirements:
Bachelor in Computer Science or related discipline
Holder of ITIL Foundation or above is a plus
>2 years relevant working experiences in Windows Servers, VMware, x86 servers and storage
Sizeable company and ITIL experience is preferable
Self-motivated, quick learner, Can-do attitude and able to work under pressure
Good written and verbal communication skills in English, and Cantonese is a plus
Knowing in SAN infrastructure, SiteScope, AD and VMware is a plus
Willing to work night shift & and on public holidays
Job Type: Contract
Contract length: 12 months
Pay: RM6,000.00 - RM10,500.00 per month
Work Location: In person
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