Job Description

Job description

"The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we\xe2\x80\x99re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have."

Why join us?

Workforce Management team supports Business services operations with long term strategic planning, mid to short term demand-supply planning & operational MI with an additional scope of supporting business decisions through Analytics & data driven insights. WFM team is a key enabler for operational effectiveness project called Digital Command Center, i.e., productivity & performance enhancement as part of Bank Wide Ops Transformation program. Incumbent would contribute to information management deliverables that involve but not restricted to, creating sample data sets using various Data Management/Extraction technologies and Building analysis & relationship management framework for end user information delivery supporting accurate WFM outputs and maintenance of the enterprise data warehouse in partnership with DBS IT & Platform Solutions team alongside supporting the enhanced footprints as part of Digital Command Centre offerings to wider Global Businesses & Functions.

What you\xe2\x80\x99ll do:

WFM Lead has a responsibility for accuracy in all aspects of operational resource planning and workforce management for the Business Service Assigned. The role holder must have a sound understanding of planning and service management methodologies and ensure that the procedures/processes used to deliver planning and service management are in accordance with WFM Strategy and Bankwide Operations Transformation.

Purpose of the role is to Develop and deploy WFM methodologies to existing and new processes / teams inline to the WFM Strategy and Digital Command Centre. This profiles also includes Project management, change control / management, Stakeholder management and BAU service and relationship management followed by a strong environment build up to ensure continues domain, skill and resource improvement towards organizational goals.

The role holder will be required to understand the local labor laws and logistics to manage multiple site operations and requests. The role holder will not be subject to close supervision so will be expected to exercise initiative in proactively overcoming obstacles to success. They will be expected to adopt a flexible approach in terms of working hours, location, and travel.

What you will need to succeed in the role:

• Bachelor\xe2\x80\x99s degree in Business, Engineering, Data Science (Master\xe2\x80\x99s preferred)
• 5-10 years of experience on Workforce Management tools and methodology and best practice techniques in Service Management across Financial Services industry
• Advanced level knowledge on Demand & Supply Management tools and methodology and best practice techniques in Financial Services industry
• Sound understanding of GSC and Business services dynamics
• Excellent communication and influencing skills across organization hierarchy
• Ability to work in a cross functional team, exceptional stakeholder management and influencing skills.
• Proficient in MS Office, (Advanced Excel level preferred)
• Preferred to have knowledge of advance planning and analytics tools
• Preferred to have advance exposure to Data management and analytics

• Effective Project and Change Management, preferably with experience in driving change across big sized Operation environment
• Build strong relationships, adopting a joined-up approach, to deliver business requirements at pace and with minimum conflict
• Maintain contact with stakeholders to identify and communicate business performance, status, and potential risks.
• Ability to motivate and lead people, employing appropriate management styles
• Excellent decision making and problem-solving ability
• Ability to coordinate a wide variety of solutions, bringing a breadth of experience to the business, seeing the wider implications at all stages
• Proven judgmental skills to identify and resolve problems
• Understanding and translating the immediate business strategy into own team and aligning direction accordingly.
• Being ambitious about providing the highest standards of delivery and embedding these in the team
• Making considered decisions that protect and enhance HSBC values, reputation, and business

HSBC