Job Description

s:

response to live chats professionally and answer customers' enquiries acquire detailed knowledge and understand the operation to resolve customer issue and promote good customer experience handle customer complaints, to provide appropriate solutions and alternatives within the time limits, follow up to ensure resolution support other ad hoc or administrative duties as assigned related to customer service from time to time ensure customer satisfaction and provide professional customer support
Requirements:

at least 1 year of working experience in any customer service industry, preferable in a virtual environment able to work independently, customer focused, result oriented & disciplined ability to multi-task, prioritize and manage time effectively able to work on 24/7 rotating shifts, during weekends and public holidays able to read and write in English, Mandarin, Bahasa Malaysia
Job Type: Contract
Contract length: 6 months

Pay: RM3,000.00 - RM4,000.00 per month

Benefits:

Professional development Work from home
Work Location: Remote