Job Description

Executive recruitment company Monroe Consulting Group Malaysia's Technology Division is partnering with a technology organisation specialising in data and analytics. Our client is seeking for a Workplace IT Engineer who thrives on building reliable, scalable IT operations that power a global workforce.
This role is the backbone of employee productivity at the company. You'll own the end-to-end workplace IT experience, from onboarding new hires to managing devices, access, and service desk requests across multiple countries and time zones.
This is a hands-on, execution-focused role, making systems work smoothly and ensuring employees can focus on their work without IT friction.

Own Employee Onboarding & Offboarding

• Prepare and provision laptops for new hires, including remote activation and shipment coordination.
• Set up and manage system access across Microsoft 365, Azure AD, VPNs, and core SaaS tools.
• Ensure clean, timely offboarding - access removal, device recovery, and asset reconciliation.

Modern Workplace & Endpoint Management

• Administer Microsoft 365, Azure AD (Entra ID), and MDM/Intune for identity, device compliance, and access control.
• Manage endpoint lifecycle: provisioning, patching, updates, and troubleshooting across Windows and macOS.
• Support MFA, conditional access, and baseline security policies at an operational level.

SaaS & Access Management

• Administer and troubleshoot access to SaaS applications (e.g. Microsoft 365, Teams, Jira, Confluence, Salesforce, and similar tools).
• Configure and support single sign-on (SSO) and access integrations where applicable.
• Manage user accounts, roles, and permissions across identity platforms (e.g. Azure AD).
• Support MFA enrolment, password resets, and account recovery processes.
• Maintain clean access hygiene and support periodic access reviews.

Service Desk & User Support

• Resolve service desk tickets across L1/L2 scope with a strong first-time-fix mindset.
• Troubleshoot user issues related to devices, applications, VPN access, Wi-Fi connectivity, and collaboration tools.
• Maintain clear documentation and a growing knowledge base to improve support efficiency.

Inventory & Asset Control

• Maintain accurate IT asset records for laptops, peripherals, and accessories.
• Track device assignment, refresh cycles, and stock levels.
• Support audits and internal reviews with clean, reliable data.

Global Support & Collaboration

• Provide remote IT support for employees across Singapore, Japan, the UK, and other offices as part of the global IT team.
• Work closely with HR, Finance, and regional stakeholders to ensure smooth IT operations.
• Coordinate with external vendors when required, without losing ownership of outcomes.

Job Requirement

• Minimum 4 years of hands-on experience in workplace IT, service desk, or IT operations roles.
• Strong working knowledge of Microsoft 365, Azure AD (Entra ID), Intune / MDM, and SaaS access management.
• Experience supporting SSO, MFA, and identity-based access controls.
• Comfortable provisioning laptops and supporting remote employees.
• Confident supporting users across different countries and time zones.
• Organised, detail-oriented, and process conscious.
• Clear communicator with a calm, user-centric support style.
• Able to work independently and take ownership in a lean, fast-moving environment.

Advantage

• Exposure to cloud or infrastructure environments (Azure/AWS, VPNs, networking) would be an added advantage.

Skills Required