Job Description

JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you\xe2\x80\x99ve got deep experience in commercial real estate, skilled trades or technology, or you\xe2\x80\x99re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. - Workplace Experience Ambassador (IFM)Workplace Experience AmbassadorIntegrated Facilities Management \xe2\x80\x94 Corporate Solutions (Malaysia, APAC)Account Site: Shell Menara:Centralizing all logs and requestsWhat we\xe2\x80\x99re looking for is an expert who can effectively streamline processes and requests. Reporting to the facilities manager, you\xe2\x80\x99ll provide superior call logging services\xe2\x80\x94receiving and logging complaints containing complete details of the requests.In line with this, you\xe2\x80\x99ll tag each request with unique identity numbers to determine the nature of issues, and to dispatch them to the appropriate department. You\xe2\x80\x99ll also follow up on the progress of each request by coordinating with respective assignees and monitoring their response time.Furthermore, you\xe2\x80\x99ll keep tabs on feedback and communicate with the requestor to ensure the closure of the task. You\xe2\x80\x99ll also prepare daily and weekly reports on call status, as well as monthly reports on recurring calls. Assisting the hard services and soft services team in conducting analyses is also within your scope.Performing other ad hoc tasksAs an expert in the field, you must be flexible in taking other responsibilities aside from your core tasks. Part of your mandate is to contribute to the monthly management report for our clients. Likewise, you\xe2\x80\x99ll work closely with admin personnel in processing invoices.Likewise, you\xe2\x80\x99ll be working side-by-side with both engineering and facilities departments in handling our vendors and developing operational procedures. Ensuring workplace safety is also within your scope. To do this, you\xe2\x80\x99ll actively participate in health and safety reviews and identify potential risks. You\xe2\x80\x99ll also participate in emergency evacuation procedures as needed.Location:On-site \xe2\x80\x93Kuala Lumpur, MalaysiaJLL Privacy NoticeJLL, together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL\xe2\x80\x99s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.

Jones Lang LaSalle