Job Description

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you\xe2\x80\x99ve got deep experience in commercial real estate, skilled trades, and technology, or you\xe2\x80\x99re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

To provide Call logging services in accordance with the service guidelines.
Receive and log complaints - Record complete details of the service requests / complaints from employees of the client. Assign Unique Identity numbers for all service requests / complaints
Work order / Job cards - Generate job cards / work orders for all service requests with specific tasks by assigning unique reference numbers
Assign and Despatch - Assign specific service provider based on the nature of the request / complaint.
Follow- up on completion - Close service requests by regularly following up with the respective service assignee and record response times
Occupier feedback - Communicate with requestor to ensure call closure, request status, reasoning and commit on probable timing of call closure
Reporting - Prepare daily / weekly reports on call status. Prepare monthly report on recurring calls and assist Assistant Manager.
Ensure compliance of regulations / requirements of JLL management
Provide assistance in general administrative activities as required
Contribute to the Monthly Management Report to the client
Participate in Emergency Evacuation procedures, including crisis management and business continuity.
Manage all Health and Safety issues and actively participate in Health and Safety reviews
Assist with the resourcing of other aspects of JLL\'s operation as required
Perform other duties as required by JLL and the client
Work closely with Administration in relation to the payment of invoices
Work closely with Engineering and Facilities in relation to the completion of work orders/ contractor management and agreed operational procedures

If this job description resonates with you, we encourage you to apply even if you don\xe2\x80\x99t meet all of the requirements below. We\xe2\x80\x99re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL \xe2\x80\x93

We\xe2\x80\x99re JLL\xe2\x80\x94a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That\xe2\x80\x99s why we\xe2\x80\x99re committed to our purpose to shape the future of real estate for a better world. We\xe2\x80\x99re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we\xe2\x80\x99re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we\xe2\x80\x99re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.