Job Description

• At least 5 Year(s) of working experience in the related field is required for this position.
• Required Skill(s):
• Manage and Lead the Service Department to deliver quality and efficient preventive and comprehensive maintenance support services and all our other offerings to our customers.Work and provide strong technical support / services to Customers. Handling customer complaints or any major incidents such as equipment and or system failure.

• Interacting with customers and external parties for good business rapport.
• Conduct daily/monthly meetings with operations executives & staff on operations updates.
• Carry out 6 monthly performance reviews of all direct reports within the department as requested by the HR Dept.
• Monitor on truck repair and maintenance.
• Monitor staff performance and attendances.
• Manage and resolve all staff disciplinary matters.
• Overseeing the day-to-day operations of workshop activities.
• Maintain high staff moral and staff training to ensure skill transfer to executives and team leaders downwards.
• Ensure KPI objectives are met internally & external.
• Conduct SOP checks on guidelines already set.
• Ensure close collaboration of workshop with other departments (parts warehouse, sales, customer service) to minimize open loops.
• Ongoing review and optimization of processes and procedures, ensuring a business and result oriented working style.
• Ensure compliance with occupational health and safety and keep the workshop tidy.
• Perform audits/inventories incl. action implementation as required.
• Document statutory country-specific tests (and also carry them out if applicable).
• Knowledge of current customer complaints and take responsibility for putting measures in place for customer satisfaction.
• Instruct outside companies (e.g. automotive glass fitters, inspection authorities) and third-party repairers.
• Any other tasks related to operations requirement.

• Medical
• EPF / SOCSO / PCB
• Normal working days

Ricebowl