Job Description

Workshop Manager

Our culture believes in POWERING YOUR POTENTIAL. We provide global opportunities to develop your career, make your community a better place and work with today\xe2\x80\x99s most innovative thinkers to solve the world\xe2\x80\x99s toughest problems.

We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That\xe2\x80\x99s what #LifeAtCummins is all about.

We are looking for a talented Workshop Manager to join our team in Miri, Malaysia, Onsite role.

In this role, you will make an impact in the following ways:

• Provides coaching and feedback to individual Service Technicians and/or Service Team Leaders; provides performance reviews and opportunities for professional growth.
• Provides first level of support to Service Technicians requiring assistance; escalates technical support needs for resolution when needed.
• Manages service logistics including use of materials, equipment, and employees ensuring safety, quality, and efficient operations.
• Develop and/or reviews quotes for accuracy prior to communication to customers; provides updates on repair status and any plan or schedule changes.
• Participates in continuous improvement activities by reviewing, changing, and improving processes in line with changing customer expectations/organizational goals.

Qualifications

To be successful in this role you will need the following:

• Good in documentation.
• Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Ability to manage conflict/ Escalations.
• Customer Experience - Building strong customer relationships and delivering customer-centric solutions.
• Good in providing direction, delegating, and removing obstacles to get work done.
• Demonstrated role competence is required. College, university, or equivalent bachelor\'s degree in relevant discipline is preferred.
• This position may require licensing for compliance with export controls or sanctions regulations.
• Intermediate level of relevant work experience in a technical field, including team leadership experience, required.
• Able to demonstrate and hold self and others accountable to meet commitments.
• Able to build partnerships and work collaboratively with others to meet company goals, not just departmental goals.

Compensation and Benefits:

• Salary rate commensurate with experience. Flexi Benefit. Variable Compensation (bonus). Annual Salary Review. Life Insurance. Medical / Hospitalization Insurance.

At Cummins, we are an equal opportunity employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

Cummins