b'a) The first point of contact is to assist the customer in troubleshooting technical issues. The personnel will gain an understanding and make recommendations to resolve or escalate the issue to relevant internal or external teams. b) Able to interpret…
b'\xc2\xb7 Ensure license compliance within the company \xc2\xb7 Establish and set up a license monitoring procedure \xc2\xb7 Ensuring that the internal IT license audit is performed on a regular basis \xc2\xb7 Creation and provision of IT asset reports and statistics…